About Security Bank
We are the Philippines' largest independent bank, having won countless awards over the years, including Philippines' Top Employer, named by Statista, and Best Bank for Diversity and Inclusion, awarded by Asiamoney.
We’re changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.
Now, with more than 300+ branches nationwide, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we’re far from done.
In our constant pursuit of excellence and improvement, we create teams that support our business and each other.
The Role
As a Partnership Support Manager, you will be in charge of for managing new partnership implementations. The role will lead partner implementations in order to launch the partnership, ensure go live within the project timeline, and work very closely with internal teams to ensure seamless operationalization as well as efficient customer journey implementation.
How you'll contribute
Responsible for interacting directly with partners in all aspects of managing the partner through their launch with SBCs product offerings. Will work cross-functionally to ensure partners are onboarded within the agreed parameters and timeline. Ideally implement partner on-boarding playbooks that allows for standard as well as customizable processes that are repeatable and scalable. Collaborate with internal teams in Product, Marketing, and Delivery Operations and other key relevant teams to confirm processes and implementation standards are met that allow for a successful launch of planned partners. Identify risks throughout implementation process and take actions to remedy those risks and raise project blockers to business teams for immediate resolution. Keep management informed of critical issues, strategic opportunities, and issue status. Ensure a smooth transition to operations post-go-live and ramp-up.
What we’re looking for
Bachelor’s Degree in a related field preferred and 8 years of relevant experience. Direct customer-facing and implementation delivery experience. Ability to quickly learn new concepts and technologies and convert them into customer solutions. Strong interpersonal and communication skills (both verbal and written). Possess the ability to motivate and maintain effective working relationships. Ability to rely on experience and judgment to plan and accomplish goals.
#LI-JP1
#LI-Hybrid