This is a remote position.
Full-time
Mon - Fri 9 AM - 6 PM (9 PM to 6 AM PHT) (includes 1 hr unpaid break)
EST
Job Overview:
We are seeking a diligent and organized Status Call Clerk to assist in managing client case updates and administrative follow-ups. The ideal candidate will communicate regularly with the Social Security Administration, Veterans Affairs, and clients to provide status updates, follow up on attorney fees, and ensure reimbursement of medical record costs.
Key Responsibilities:
- Case Status Updates: Call the Social Security Administration (SSA) and Veterans Affairs (VA) to inquire about the status of clients’ cases and provide updates to internal teams.
- Client Communication: Call clients to update them on the status of their cases and address any questions or concerns.
- Attorney Fee Follow-Up: Follow up on outstanding attorney fees and ensure timely payment and resolution.
- Medical Records Reimbursement: Track and follow up on reimbursements for medical records costs related to client cases.
Requirements:
- Strong communication and interpersonal skills.
- Customer support experience is a must - legal background preferred
- Detail-oriented with excellent organizational abilities.
- Ability to handle multiple tasks and prioritize effectively.
- Proficiency in using office software (e.g., Word, Excel).
- Experience in administrative or clerical roles preferred.
Preferred Qualifications:
- Familiarity with Social Security Administration and Veterans Affairs processes is a plus.
- Prior experience in legal or medical administrative roles.
Independent Contractor Perks
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
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