Job Description
Join Our Client’s International Team as a Team Support Manager!
Are you ready to embark on a career journey that offers you global opportunities, an international position without leaving your country, and a work-life balance that suits your lifestyle? Look no further, because we have the perfect role for you!
As a Team Support Manager, you will experience a unique blend of benefits that set us apart from the rest. Picture yourself in a role where you can truly make an impact. You'll have the chance to develop and implement strategies to enhance team performance, collaborate across departments to streamline support processes, and set ambitious goals for your team members. Plus, you'll do all of this while enjoying the flexibility of choosing between a hybrid or permanent work-from-home arrangement, ensuring that your work-life balance is never compromised.
Whom you’ll work with: Our client, Ozolio Inc., is a pioneering software company specializing in webcam streaming solutions designed to elevate brand awareness, foster community engagement, boost website traffic, and increase visitor conversions. Their platform is trusted by businesses of all sizes, including Fortune 500 companies, as it seamlessly integrates webcam feeds into their websites and social media channels. With no coding or technical expertise required, Ozolio's platform empowers businesses to create immersive live streaming experiences effortlessly.
Job Description As a
Team Support Manager at Ozolio Inc., you will play a pivotal role in driving their success. Your responsibilities will encompass developing and implementing strategies to enhance team performance, collaborating with cross-functional departments to streamline support processes, and setting ambitious goals for team members. You'll be the senior point of contact for escalated support issues, ensuring swift and effective conflict resolution.
Here’s an overview of your future role: Employment Type: Full-time
Shift: US Shift (Tues - Sat 12AM to 9AM)
Work Setup: Open to Hybrid and Permanent WFH
What do you need to succeed? Proven experience in a support or customer service management role.
Bachelor's degree in business administration, management, or a related field.
Basic knowledge of networking and SAAS services (a plus).
Strong leadership and people management skills.
Excellent communication and interpersonal abilities.
Proven ability to effectively prioritize and manage multiple tasks and deadlines.
Strong problem-solving and conflict resolution skills.
Familiarity with CRM software, specifically Zendesk and Atlassian.
Ability to analyze and interpret data to inform decision-making.
Knowledge of customer service metrics and best practices.
Experience in developing and implementing support processes and procedures.
Flexibility to work non-traditional hours as needed, including weekends and holidays.
High level of customer empathy and a commitment to delivering exceptional customer service.
What awaits you in this role? Develop and implement strategies to improve team performance.
Collaborate with other departments to enhance support processes and procedures.
Set ambitious goals for team members and actively monitor their performance.
Serve as a senior point of contact for escalated support issues and conflict resolution.
Oversee the Customer Support and Success team.
Maintain a comprehensive understanding of Ozolio's products and services.
Delegate minor account management tasks and issues to team members.
Identify opportunities for cross-selling and upselling services.
Perform onboarding procedures and online customer training sessions.
Negotiate terms for account upgrades and service contract renewals.
Prepare and execute promotional campaigns among existing customers.
Perform additional management tasks assigned by company officers.
Why choose us? Competitive package
Day 1 HMO
Hybrid/Work from home set-up
Standard government and Emapta benefits
Well-equipped, modern, and accessible offices
Fun engagement activities for employees
Mentorship and exposure to global leaders and team
Who are we? Discover a world of possibilities at
Emapta , where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.
With a wide roster of international clients from various industries and a proven track record of success,
Emapta offers a stable foundation for your career. Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.
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