Responsibilities
Attracts and retains potential customers by answering product and service questions via Phones, chats, system email and internal system (FxClient). Respond to all emails via Zendesk in a timely manner. Manage Customer Service queries received on Ria Chat and selected Social Media sites Understands the importance of Privacy and follows the legislation and procedures accordingly Maintains customer records by updating customer information. Resolves product or service problems by clarifying the customer'splaint; determining the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution and escalate the issue if necessary. Rmends changes that may be needed to management by collecting customer information and analyzing customer needs. Contributes to the CS team by assisting in aplishing department goals. Keeping up to date with all new changes and information which may be relevant to your position, you need to be knowledgeable. Follows all internal procedures and policies Manage excellent relationships with all Ria's Stakeholders, from customers to correspondents. Develops and Maintains relationships throughout the organization between agents, correspondents, and staff Maintains customer satisfaction at high levels. Ensure the quality of call standards are met for the department.
Qualifications Minimum studies required: Technical or Bachelor degree Good knowledge of MS Office and Internet Explorer. At least 3 year's work experience in customer service or call center positions. Advanced level of English Strong customer service orientation. Excellentmunications skills (both oral and written). Team worker. Attention to detail. Flexibility regarding work schedule. Job ID 300000170359202