About the Role
The Order Management Coordinator will support Inbound/Outbound Email and Inbound/Outbound Phone transactions falling into the categories below but not limited to:
Check all order / contract paperwork submitted is complete and correct Creating and updating accounts where applicable (with the approval from the Credit Application team) Enter and process all Direct Sales orders Provide regular updates on backorders to relevant salesperson. Raise Return Merchandise Authorisation (RMA) and credit / reinvoice where appropriate Liaise with the Implementations or Relocations team when there is a Machine Movement Request (MMR) for a Trade-In or Return
Qualifications
Diploma or bachelor’s degree or with an equivalent Customer Service background is strongly recommended. Otherwise, any other basic degree or diploma. 1 year or more of full-time call handling experience in directory assistance / front desk / receptionist or other related tasks.