: Responsible for the success of the daily operations of the team. Communicate cross functionally as required with Finance, Logistics, Warehouse, Technical Service, Regulatory, Legal, Sales, Marketing and Quality Systems. Ensure that the Key Performance Metrics for Customer Services are met Support key Customer Care strategies to drive customer loyalty & resulting CAS score. Support Sales to enhance the customer experience by providing appropriate guidance. Participate in key projects to support local/corporate initiatives. Identify key improvement opportunities - system enhancements, processes, tools.