MISSION: Here at Cover Desk we have one priority: helping independent insurance agencies grow, thrive and innovate in the 21st century. We do this by offering your insurance agency access to highly educated virtual assistants located in the Philippines. Cover Desk offers the administrative help you need without killing your budget.
How do we do it? We used the Cover Desk method before there was a Cover Desk. As a result, we made our own independent insurance agency more efficient and profitable while offering excellent customer support. Now we want to help other agencies do the same for their business.
How do we do it? We used the Cover Desk method before there was a Cover Desk. As a result, we made our own independent insurance agency more efficient and profitable while offering excellent customer support. Now we want to help other agencies do the same for their business.
The Role
You will be responsible for :
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
Ideal Profile
- Open for fresh graduates (Year 2023 and 2024)
- You possess excellent interpersonal as well as written and verbal communication skills.
- You pay strong attention to detail and deliver work that is of a high standard
- You are adaptable and thrive in changing environments
- You possess strong analytical skills and are comfortable dealing with numerical data
What's on Offer?
- Opportunity within a company with a solid track record of performance
- A role that offers a breadth of learning opportunities
- Flexible working options