RESPONSIBILITIES
Answer inbound calls from US customers and address questions & concerns regarding their prescription healthcare benefits. Provide information about their insurance coverage, what is included in the customer’s benefit plan, addressing copays, and assisting with coverage determination. Handle prescription refills, order status updates, and tracking. Educate customers on online self-service for updates and help troubleshoot these self-services. Empathize and resolve concerns to simplify the customer’s healthcare experience. Navigate through multiple computer applications with speed & accuracy. Adapt to learn new call types when business needs change & flex support in those areas.
WORK AT HOME REQUIREMENTS:
High-speed internet with at least 15 mbps download speed (No Satellite, Wi-Fi, or hotspot internet) Must have a
hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for. (Continuum will ship you company equipment such as the PC, mouse, keyboard, etc. to use on your network) Dedicated, quiet, & secured workspace with no distractions
ADDITIONAL REQUIREMENTS:
18+ Years Old & High School Graduate 6+ months of BPO call center experience Knowledge with healthcare insurance, requirements for dispensing prescriptions, educating customers, and conducting routine assessment are a plus Advanced English-speaking skills Willing to work during US hours (overnight shift) + holidays & weekends Must be able to work onsite Professional Positive Attitude & Courteous Telephone Etiquette Customer focused personality
BENEFITS & PERKS:
Competitive base salary + performance-based incentives! State of the art facilities & great work environment Paid training Career growth opportunities