Role Profile
We are looking for our newest Lead UX Designer to become a part of the Forge family.
Key Responsibilities
- You will be a constant role model for the Sykes values, and ensure they become a way of working for the whole team giving every customer (internal and external) a ‘World Class Customer Experience’.
- Solving problems through an insight led, lean UX process.
- Using multiple methods and techniques to generate design solutions.
- Connecting with and understanding the needs of the user.
- Defining and uncovering the right problems through relevant questioning.
- Working with stakeholders to gather and understand design requirements.
- Sharing and articulating design decisions with stakeholders.
- Planning work across all phases of design using a structured approach.
- Collaborating with researchers to deliver informed design solutions.
- Working with researchers to understand if solutions are fit for purpose.
- Collaborating with developers on solutions and design handovers.
- Supporting other designers with larger business projects.
- Taking ownership of key objectives including personal growth & development.
- Reviewing designs generated by others to ensure consistency and quality.
- Promoting and driving a user centric approach within the product lifecycle.
- Managing, coaching and guiding new and existing team members.
- Owning, championing and driving improvements to UX tools or processes.
- Influencing and shaping product roadmaps and key deliverables.
- Managing the prioritisation and flow of work across multiple designers.
- Driving and supporting strategic business initiatives that align to company objectives.
- Manage stakeholder expectations of timelines and deliverables.
- Represent UX and the wider department in relevant meetings.
- Play a role in shaping and developing the UX team culture.
- Recommend changes to systems and procedures to improve the efficiency of the site operations. Continually review operational practices to ensure best practice is delivered at all times.
- Work in accordance with the Data Protection Act (1998) and to ensure all new systems and data are secure.
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