We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.
Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what’s possible, and change the landscape to create a better, healthier, more sustainable and inclusive world.
INSPIRE SUCCESSFUL DECISIONS
Kantar’s Worldpanel division is searching for a collaborative and methodical IT Support Manager . Based in London, UK this is truly an incredible opportunity to be part of our exciting vision for the future!
The Team and Role’s mission
The IT Support Manager role acts as the primary bridge between Europanel's internal clients and various technology teams, including Kantar, other third parties, and internal system support providers like Kyndryl. Expect your main goal to be to secure effective communication and delivery of IT support and services, aiming to minimize business disruptions and enhance the efficiency of Europanel's delivery cycles.
If you’re willing to go beyond the obvious, using intelligence, passion, and creativity to inspire new thinking and shape the world we live in, apply for a career that’ll be out of the ordinary and join us!
Key outcomes
- Understand and interpret business needs, translating them into technical requirements for the technology teams.
- Communicate optimally with both technical and non-technical stakeholders to ensure clarity and mutual understanding.
- Proactively identify, mitigate, and anticipate potential IT issues to minimize disruptions.
- Maintain regular communication with tech teams from Kantar, Kyndril or any other 3rd party.
- Supervise the management and control of local systems created over the years by non-technical individuals, ensuring alignment with overall IT governance (Working closely with Kantar WP technology teams).
- Help/coordinate the Implementations of new tools developed by various WP teams or 3rd parties, and also provide guidance and recommendations to enhance business operations efficiencies.
- Ensure all communications and documentation are in English.
Key Capabilities
Your background will ideally look like this…
- University Degree (Bachelor’s or Master’s Degree) in Computer Science, Software Engineering or equivalent fields.
- Minimum of 5-7 years of previous experience in similar roles – preferably within a multinational environment.
- Proficient with ITIL methodology (ITIL 4 Managing Professional certification although not required will be valued).
- Good understanding of IT infrastructure, cloud services (e.g., AWS, Azure), networking concepts, and software development processes.
- Familiarity with ITSM tools (ServiceNow, JIRA).
- Experienced with both Waterfall and Agile Methodologies.
- Experience with system support and implementation, including familiarity with production systems and local solutions managed by non-technical staff.
With the following qualities…
- Enjoys actively looking for new and more efficient ways of improving processes, raising standards, reducing errors, and overcoming omissions.
- Is highly collaborative and adaptable with the ability to work effectively within different cultural and technical environments.
- Possesses outstanding communication and interpersonal skills in order to connect with partners at all levels across the organization comfortably and facilitates discussions in a constructive manner.
What our Recruitment Process Looks Like...
- 1st Stage – Screening interview with Talent Acquisition.
- 2nd Stage – Technical interview with Senior Stakeholder.
- 3rd Stage – Final Meeting with Hiring Managers.
Country
United Kingdom
#J-18808-Ljbffr