Senior Functional CE Consultant
Department: Biz Apps - CE
Employment Type: Full Time
Location: UK
Description
The Senior Functional Consultant will take full responsibility for managing all aspects of the Microsoft Dynamics 365 system, owning the end-to-end CRM process. This role requires a consultative approach and involves developing and delivering best-in-class functionality, solution envisioning and design, and maintaining strong relationships with stakeholders. The consultant will be integral to both project delivery and the pre-sales process, providing expert guidance and support across various domains including Sales, Customer Service, Marketing, and Field Service.
Key Responsibilities
- System Management:
Manage all aspects of the Microsoft Dynamics 365 system, taking ownership of the end-to-end CRM process encompassing functionality such as Power Pages, Sales, Customer Service, Marketing, and Field Service. Utilise the latest features of Dynamics 365 and the Power Platform to implement relevant functionalities. - Solution Development and Delivery:
Develop and deliver best-in-class functionality, implement cutting-edge solutions using Dynamics 365 and the Power Platform, provide high-quality documentation such as HLD, SDD, mentor on ADO and Agile methodologies, and lead a team of functional consultants. - Relationship Management:
Maintain a “Trusted Advisor” relationship with customers, identify opportunities for additional project work, participate in demonstrations, workshops, and high-level client delivery, provide input to tenders and bids during the pre-sales process, and prototype and demo solutions to potential customers. - Team Collaboration and Development:
Work with senior members of the CE Practice, develop and implement operational improvements within the team, and assist in project planning. - Project Execution:
Work closely with SAs, PMs, technical and functional consultants to ensure implementations align with proposed design and best practices. - Risk Management and Evaluation:
Identify project risks, define risk mitigation activities, evaluate new products and 3rd party components, and assess their fitness for purpose.
Skills, Knowledge and Experience
- Extensive experience with Microsoft Dynamics 365 and the Power Platform.
- Proficient in solution design and implementation using various Microsoft technologies.
- Strong communication skills for effective stakeholder management.
- Ability to maintain trusted advisory relationships and identify further project opportunities.
- Experience in agile and waterfall development environments.
- Strong project planning and risk management skills.
- Proven track record in resource management and team mentoring.
- Commitment to maintaining lean, relevant documentation.
Personal Skills
- Confident communicator/presenter with the ability to manage customer/stakeholder relationships.
- Comfortable leading workshops and working in a customer-facing role.
- Ability to delegate effectively while being responsible for delivery of the task.
- Team player who encourages and mentors other team members.
- Act in an open and transparent manner.
- Highly organised with strong documentation ability.
Benefits
Health Insurance
Pension Contributions
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