Location: Office-based in Staines (TW18 4RH) Mon - Fri 9-5pm
The Role
As an Employment Adviser, you will be working to deliver high-quality, personalised support to long-term unemployed individuals participating in the DWP’s Restart Scheme, some of whom may have complex needs. Your role involves carefully assessing individual needs, personally developing tailored action plans and CVs, and offering a range of support, from skills development to job search assistance. Additionally, you might collaborate with specialised services to address complex challenges participants face.
Ideal for people with customer-facing experience in advisory, coaching, or influencing roles who are comfortable working in a fast-paced environment with KPI's and targets.
You will be…
- Ensuring your personal performance targets and Key Performance Indicators (including quality and compliance levels) are met.
- Managing a caseload of participants holding initial appointments and producing SMART action plans to ensure appropriate and effective activity is undertaken by all participants according to their level of job readiness.
- Producing CVs and other documentation required by the participant to support them to apply for work.
- Addressing participants’ personal constraints to employment and supporting them through a structured pathway of activities. Providing challenge, advice, and guidance where appropriate to develop participants’ capability in the recruitment process, ensuring they have the necessary skills and confidence to secure employment.
- Identifying, structuring, and recommending wellbeing and training solutions, working in close consultation with your team to meet the specific needs of participants and employers.
- Developing relationships and networks with key stakeholders including employers, Job Centre teams and funding providers.
About you…
- Able to embrace our company values which are Kindness, Respect, Integrity, and Innovation.
- You will have proven experience of working in a target-driven environment.
- You’ll have high levels of attention to detail and accuracy to maintain customer records – experience of working with Microsoft 365 is a requirement, and CRM solutions will be an advantage.
- Proven ability to build rapport, understand, and empower individuals from diverse backgrounds, including those with complex needs which may include substance misuse and/or mental health related challenges.
- You’ll be confident in coaching, motivating, and questioning your participants to get a thorough understanding of their needs, while being an excellent listener.
- You’ll have a high level of emotional intelligence.
- You’ll be skilled at CV writing, being able to highlight your participants’ key experiences and strengths.
- You’ll possess strong organisational and time-management skills, with the ability to manage a varied caseload and meet deadlines.
What makes us a rewarding career?
- A real opportunity to make a genuine social difference
- An inclusive and supportive culture
- A monthly benefits scheme worth £500 annually with access to over 900 retailers
- A cycle to work scheme that is open all year long!
- Laptop and mobile phone for every employee!
- Employee assistance programme (EAP). A telephone service offering various support services including emotional support, stress helpline amongst others.
- The opportunity of an Institute of Employability Professionals (IEP) qualification for all employees
- A two-week Induction and training programme
- Company annual leave (33 days), including a buy/sell scheme
- Free life cover!
- Pension with a 5% match from Fedcap
Equality, Diversity, and Inclusion
Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity.
Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability.
Disability Confident Employer
Fedcap is a recognised Disability Confident Leader with commitments to aim to recruit, retain and develop disabled people within the company. We encourage applications from people with disabilities and will offer to support with reasonable adjustments where required.
Veterans and Service Personnel
Fedcap is positive about employing veterans and service personnel spouses or family members as part of our commitment to upholding principles of the Armed Forces Covenant.
Advert expiry: If you are interested in the position we recommend applying at your earliest convenience. Fedcap reserves the right to withdraw a job advertisement at any time.
INDHP
About Us
Mission: To create opportunities for people by designing and delivering innovative, sustainable solutions and creating measurable changes for those who are socially disadvantaged.
Fedcap Employment and Fedcap Employment Scotland delivers employability solutions across the UK to build communities through a blend of local frontline professional teams and like-minded supply chain partners, using innovative and tested ideas developed both locally and internationally.
Our service is designed to give each individual the best opportunity according to his/her abilities and needs. Our programs provide targeted employment supports to a range of underserved groups, including single parents, people who were previously incarcerated and individuals with health, mental health and/or substance use conditions.
Fedcap Employment and Fedcap Employment Scotland joined The Fedcap Group in 2018.
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