Project Manager, Professional Services EMEA
Job Category: Technology
Requisition Number: PROJE001338
Posted: August 6, 2024
Employment Type: Full-Time
Work Type: Hybrid
Locations
Location: UK - London (Hybrid, requiring two days in our central London office per week)
As a Project Manager, Professional Services, you will work with Trintech consultants, partners, and clients to lead the successful delivery of projects. You will also assist in creating and implementing project delivery best practices for the Professional Services PMO.
WHAT YOU WILL DO
Manage and successfully deliver projects utilizing our Project Management Lifecycle Framework with our ADDED delivery methodology. Activities include:
- Organizing Kick-off calls
- Preparing and updating project plans in line with customer requirements and consultants’ availability
- Explaining the methodology, approach, and plan during design workshops
- Ensuring deadlines are met throughout the project lifecycle
- Communicating project status, risks, and issues with all stakeholders and initiating remediation/escalation steps
- Driving Unit Acceptance testing phase with the customer project manager with support from Trintech professional services SMEs
- Ensuring sign-off is provided by customers between each phase of the project
- Coordinating technical services deliveries impacting the project timeline
KPI Reporting on project delivery: Ensure projects are delivered in alignment with plan and budget and report on Plan and budget KPIs to PS EMEA manager.
Master stakeholder management: Serve as the voice and face of Trintech, emphasizing communication throughout the project to maintain a high level of confidence from the customer.
Team building and management: Establish and maintain clear roles, responsibilities, and boundaries with Trintech consultants throughout the project lifecycle to ensure all project decisions and changes to scope are approved by the project manager.
Own the customer relationship: Serve as the primary lead on the project by setting accurate expectations, protecting the team from work overload and scope creep, and maintaining frequent customer communication.
Be comfortable solving problems: Establish credibility with clients by solving problems and making key decisions with autonomy.
Define and drive adoption of PMO best practices: Utilize prior experience in a Professional Services PMO to collaborate and create project delivery best practices, gain buy-in across leadership, and implement within the Professional Services team.
Drive Adoption for PMO support tools: Implement and drive adoption of PMO tools across the Professional Services team.
WHO YOU ARE
- Bachelor's degree in business/finance/accounting or related discipline
- 4-7 years of relevant project management experience, with a minimum of 1 year in a client-facing or professional services Project Management role
- High competency in managing projects from a planning and execution perspective.
- Excellent problem-solving skills with a demonstrated ability to identify issues, resolve them quickly, and know when to rely on internal resources to assist.
- Ability to manage multiple concurrent engagements and client priorities.
- Professionalism and ability to interact with and lead diverse teams throughout Trintech.
- Strong verbal, presentation, and written communication skills as well as strong conflict resolution and negotiation skills.
- Ability to manage in an environment of ambiguity with diverse stakeholders.
- Willingness to travel.
- We’re looking for a project manager who brings vibrant energy to our team.
BONUS POINTS
- Prior systems integration experience working with partners and internal resources for delivery
- Prior experience as a Project Manager within a SaaS environment
- Knowledge and experience in financial or accounting solutions
- Prior experience with Financial Force
- Proven experience managing a shared pool of resources
- Project management certification - Prince2 Certification or equivalent
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