Location: 2a Highfield Avenue, London NW11 9ET
Contractual Status: Full Time
Key Responsibilities:
- Welcome customers into the branch by greeting them and offering them assistance.
- Establish customer requirements by asking them questions and assessing their needs.
- Advise customers by providing additional information on products or services in branch, by email or by telephone.
- Help customers make selections by building customer confidence; offering suggestions and cross sell products and services.
- Remain knowledgeable on products and services offered.
- Maintain a presentable retail work environment and professional space, ensuring that stock is kept locked away where appropriate.
- Be polite and provide excellent customer service at all times.
- “Go the extra mile” to drive sales.
Requirements:
- Proven working experience as a sales associate.
- Interest in technology and telecommunications.
- Be presentable at all times.
- Be proficient in English. Other languages will be of benefit in this role, but are not essential.
- Strong communication and interpersonal skills.
- Customer service driven.
- Must be able to multitask.
- Be organized by nature and demonstrate good recording skills.
- Attention to detail and problem-solving skills.
- Take initiative, be able to prioritize and be a good team player.
- Hold all work-related information and materials confidential.
Skills and Qualifications:
- Excellent IT skills, specifically Microsoft, Excel, Outlook and Word.
- Strong written and verbal communication skills.
Great employee benefits, including:
- Health Insurance.
- Great bonus incentives.
- Paid leave on your birthday.
- Early finish on Fridays and Erev Yom Tov.
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