Novocure is a global publicly-traded commercial-stage oncology company developing a profoundly different cancer treatment therapy called tumor treating fields (TTFields) for patients with solid tumors. TTFields therapy is a non-invasive, novel, antimitotic treatment modality which utilizes proprietary technology attempting to slow or reverse tumor progression by inducing tumor cell death. Novocure's commercialized product, Optune, is approved for the treatment of adult patients with glioblastoma (GBM) in the USA, Europe and Israel. Novocure has ongoing or completed clinical trials and is further expanding its efforts into several other solid tumor indications - non-small cell lung cancer, pancreatic cancer, ovarian cancer and other types of solid cancers.
To support our patients throughout the UK, we are looking for a Device Support Specialist (DSS) , based in London and covering the UK.
The DSS assists patients starting therapy with Novocure, handling technical questions and equipment troubleshooting. Further, the DSS organizes and trains patients and caregivers on device use, regularly checks and optimizes devices, and manages equipment inventory and logistics. At the end of therapy, ensures the return of materials to operational centers.
Your responsibilities:
- Plan patient visits every 4 weeks (2 weeks for clinical patients).
- Manage equipment troubleshooting at patient homes and collaborate with GTS.
- Interpret therapy device data.
- Support patients, including after hours.
- Participate in patient events and clinical trial site initiation visits (SIV).
- Cooperate with company DSS contacts.
- Perform administrative tasks and record interventions in CRM/SAP.
- Ensure coverage in case of absence.
Your profile:
- Healthcare background (psychotherapist, nurse, or physiotherapist).
- Minimum 3 years of patient treatment experience.
- Technical aptitude and proficiency in Windows and MS Office.
- Valid driver's license (company car provided).
- Positive attitude, energy, enthusiasm, and empathy.
- Autonomy, excellent organizational and communication skills.
- Proficiency in English and willingness to travel throughout the UK.
We look forward to receiving your application through our ApplicantPortal. For more information about Novocure and our therapy, visit our website at or watch our patient testimonial videos.
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