Delivery Manager (digital marketing projects)
You’ll be a delivery expert, championing the solution and the process; keeping a large, complex digital marketing project within estimates and agreed timelines while cultivating a happy team and elevating our client's experience. Working in a small, dedicated team of CX and data strategists, UX/UI designers and Content Creators, your role will be to project manage a series of workstreams that form part of an innovative, pan-European omnichannel customer engagement programme for a leading pharmaceutical company.
Journey is a team of digital specialists based in Auckland and London. We love what we do, and we do it well. We look after each other and have fun together.
We create digital customer experiences through a blend of consulting, design, and development. Our focus is on digital products as well as mobile apps, and software for national and international clients. Our goal is to make Journey the place where you can do the best work of your career and enjoy yourself at the same time.
Tasks and Responsibilities
Duration: This role will be either a longer-term fixed-term contract or a permanent role. In your application, please specify what type of employment agreement you would prefer.
The project is high profile, with lots of moving parts associated with it. On a day-to-day basis, and with support and oversight from the Head of Delivery (in New Zealand) and the Delivery Lead (in the UK), your role will involve the following:
- Preparing and managing detailed project boards and project timelines aligned to each of the project’s workstreams, using Jira and the broader suite of Atlassian apps.
- Holding overall accountability for managing project timelines and communicating updates to all internal and client stakeholders.
- Defining, organising and assigning tasks to the Journey delivery team (Strategy, Design) and external partners (content, IT) using Jira, based on a 2-weekly sprint cycle.
- Creating detailed User Stories and briefs to ensure clarity around expected deliverables; supporting in the delivery of tasks by coordinating/gathering any supporting documentation required by Delivery team members.
- Providing client stakeholders with a broad range of project updates, documentation and reports as and when required.
- Liaising with internal and client stakeholders to provide written updates and regular reports outlining progress, risks and budget status.
- Organising and running delivery team touch points, including daily stand-ups, sprint planning sessions and retros; ensuring that all outputs and actions are communicated after each touch point through the appropriate channel.
- Organising and coordinating a broad range of project-related client meetings, from setting and communicating agendas through to associated diary management and delivery team briefings.
- Preparing project financial reports and monitoring billing activity for projects as part of the effort to ensure profitability.
- Managing and scheduling project resources in line with the deliverables and timelines.
- Implementing rigorous quality assurance processes to uphold the agency's standards of excellence and ensure deliverables meet client expectations.
- Managing all delivery-related communications with the client.
- Motivating and building an outstanding team culture within the rest of the delivery team.
You’re an excellent communicator, both written and oral. You know how to occasionally deliver bad news but keep stakeholders happy. You'll have a very strong attention-to-detail, thrive on a challenge and have a real passion for project management. You call out issues fast, and love to find solutions. You’re highly organised, motivated and a passionate person that is willing to tackle demanding tasks and take ownership.
Essential skills and experience:
- You’ll have 4+ years’ experience working as a Project Manager, Delivery Manager or equivalent in a digital agency/digital marketing environment.
- You have a strong track record in delivering digital/digital marketing projects.
- You have a working knowledge of core project management methodologies – and feel confident in both Agile and more traditional forms of project management.
- You have experience running delivery team touch-points such as Sprint Planning, Retros and Daily Stand-ups.
- You have experience in leading cross-functional teams (including creative and technology), by setting project objectives and managing them.
- You are experienced using project management tools, specifically Jira and Confluence.
- Experience working with Pharmaceutical clients would be a big plus.
You must be located in London for this role as remote working will not be possible. We are unable to consider applicants based overseas who do not have a current UK work visa.
If you have any questions, please contact Sarah Ritchie, Head of People & Culture,
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