Clarion Gaming Digital have recently implemented Dynamics 365 across the business, delivering a core technology platform with services including marketing automation, CRM, digital experiences and ERP functionality to drive growth and revenue.
The Dynamics 365 Finance Support Engineer is responsible for the day-to-day administration of the Dynamics 365 platform with a focus on the Dynamics Finance. The role includes tasks such as user support, system configuration, user management, and supporting the project team in the ongoing roll-out of Dynamics 365 across Clarion. The Support Engineer will also work with the Finance team to develop and implement new processes and procedures.
Key Responsibilities
- Provide technical support to business users of Dynamics 365 Finance, addressing their issues promptly and effectively.
- Answer and resolve support requests, ensuring timely and accurate solutions to maintain system functionality.
- Train and onboard new users to the Dynamics 365 Finance platform, ensuring they are comfortable and proficient in using the system.
- Manage batch processes, including identifying and troubleshooting failed processes to ensure seamless operations.
- Review M365 updates, incidents, and vulnerability reports with the team, coordinate necessary updates, and document changes as required.
- Perform regression testing on Microsoft releases and internal developments to ensure system stability and performance.
- Administer Lifecycle Services to keep Dynamics 365 Finance updated and running efficiently.
- Review data quality and manage imports/exports of data via the Data Management Framework to ensure data integrity.
- Collaborate with internal stakeholders to design and implement improvements and enhancements to the system.
- Produce and revise training materials for new features and releases to keep users informed and proficient.
- Administer Azure DevOps pipeline releases to streamline deployment processes and maintain system integrity.
Knowledge, Skills & Behaviours
- Proven experience in the implementation or administration of Dynamics 365 Finance and Supply Chain Management.
- MB-300 Dynamics 365 Core Finance and Operations certification is desirable, showcasing a strong foundation in the platform.
- Results-oriented and self-motivated to deliver high-quality work and achieve project goals with excellence.
- Passion for continuous learning and development, staying updated with the latest trends and advancements in Dynamics 365.
- Ability to lead and develop trusted relationships with key stakeholders, fostering a collaborative working environment.
- Strong requirements gathering skills with demonstrable experience to accurately capture and address business needs.
Benefits
- 25 days’ holiday plus bank holidays
- End of year wellbeing shutdown (closed for the last week of the year)
- Celebration day off (e.g. birthday, Diwali, Eid, etc)
- Summer Hours in August (3pm finish on Fridays)
- Helping Our World (HOW) Days – one paid day per quarter to carry out charity work
- Pension Scheme
- Private Medical Insurance
- Health Cash Plan
- Wellbeing Library (MYNDUP)
- Mentoring Programme
- Subsidised Café
- Season Ticket Loan
- Cycle to Work Schemes
- Free on-site gym and shower facilities
- Free eyesight tests
- Free flu vaccination – offered on site once a year for all employees
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