Senior Deep Learning Engineer (NLP)
London, hybrid or UK, remote
Negotiable, dependent on experience
At Chattermill, we use cutting-edge AI technology to give leading companies the key to improving their customer experience. We work with many of the world's most exciting companies (Uber, HelloFresh, Transferwise, and Amazon, to name a handful!). We are passionate about helping them put their customers at the heart of their decision-making.
We are looking for a senior-level, talented, and innovative Senior Deep Learning Engineer to bring our Natural Language Processing and Machine Learning R&D to the next level and empower us end-to-end from research to production.
What you'll be doing as Senior Deep Learning Engineer:
- Work as part of our fantastic Data Science team to ensure our clients get the most out of the Chattermill platform
- Develop advanced applied NLP products (e.g. fine-tuning LLMs, RAG, intent recognition, ranking, translation, summarisation, phrase extraction, and sentiment analysis) for extracting commercially beneficial and impactful insights from customer reviews, open-end surveys, chat and voice data
- Design and productise data science approaches and best practices for scalably extracting valuable customer insights
- Develop strong relationships with ML Engineering, ML Operations, Engineering and Product teams
- Develop and deploy NLP/ML models into production environments that directly impact our products and customer experiences
- Stay abreast of the latest developments in NLP and deep learning, bringing innovative solutions and technologies to the team
- Collaborate with cross-functional teams to align AI initiatives with business goals and deliver end-to-end solutions
- Ensure the scalability, efficiency, and performance of NLP models in production
- Participate in code reviews, ensuring high-quality code and adherence to best practices
What you’ll need:
- Ideally, 4+ years of work experience in Data Science with significant experience in deep learning and natural language processing, especially Large Language Models
- Experience with deep learning frameworks (e.g. PyTorch, TensorFlow, Keras etc.)
- An understanding of and passion for deep learning, as well as for the value of actionable customer insights
- MSc/MEng degree in Computer Science, Artificial Intelligence, Machine Learning, Data Science, Computational Linguistics or related fields
- A strong understanding of statistical analysis and predictive modelling
- Strong problem-solving skills: Ability to tackle complex data challenges and provide innovative solutions that are scalable and efficient
- Strong software engineering skills for prototyping and production solutions
- Excellent command of at least one programming language (preferably Python)
- Experience in fast-paced, agile environments managing uncertainty and ambiguity
- Interest in mentoring and knowledge sharing with data scientists at Chattermill
- Great communication, writing and presentation skills
Our Hiring Process
- Let’s introduce ourselves – you’ll have an introductory call with one of our team.
- Get to know your potential team – You’ll have a call with your potential manager to learn more about the role and showcase your experience.
- Show us what you are made of – you’ll complete a technical task.
- Panel Interview – you'll meet with members of our data science and engineering teams for a more in-depth technical review.
- How our values and your career goals align – you’ll have a call with our cofounder to learn more about life at Chattermill.
Diversity & Inclusion
We want to enable exceptional experiences for everyone, and to achieve this we need everyone’s voice in our team. We encourage you to apply!
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