Camascope is a rapidly growing technology company dedicated to enhancing the safety, efficiency, and information flow within the care and medication sector. We are a passionate team of talented and caring individuals, all driven by the ambition to make a positive impact in care. Our innovative ecosystem bridges the gap between pharmacies, care homes, and doctors, ultimately improving the lives of many.
There has never been a more exciting time to join Camascope. As our team expands and our product reaches an increasing number of users and partners daily, you will have the opportunity to help shape a collaborative and enthusiastic team. We thrive on solving real-world problems and are committed to developing top-tier solutions.
If you are eager to make a meaningful impact in healthcare and flourish in a dynamic startup environment, Camascope is the perfect place for you.
This is an exciting period to join our company, offering substantial scope for both professional and personal development.
- Job title : Training and Account Manager
- Reports to : National Implementation Lead
- Salary : £35k +
The Training and Account Manager will act as the voice of our product and brand ambassador and oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new business opportunities. You will build and nurture long-lasting relationships with our customers and implement effective and high-quality training support services to the end users (Nurses, Pharmacists, and Carers). This role will work closely with the Operations team to develop and ensure successful delivery of our services.
As our successful Account Manager, you should collaborate with our internal and external stakeholders to ensure client satisfaction and engagement with our products and services in the long run.
This role will require extensive travel to our client sites nationwide.
Key Responsibilities include (but are not limited to):
- Gain a thorough understanding of our products and services on a continual basis.
- Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
- Ensure the timely and successful delivery of our product/system training according to customer needs and objectives.
- Deliver on-site and remote trainings and demonstrations to the clients (group and 1-1) and support the sales team with any potential leads.
- Establish efficient ways of working and managing end-to-end delivery of training and continuous progress review across all of your accounts.
- Understand clients’ needs and requirements and accordingly formulate training plans and oversee their effective implementation.
- Focus on building and proactively managing relationships with existing Key Accounts as well as potential customers.
- Directly manage clients' accounts from onboarding to exit, acting as a key contact to help problem-solve and manage the day-to-day workflow.
- Identify any account development opportunities within existing clients.
- Manage training content; develop efficient & effective training methods on a regular basis.
- Liaise with the sales, training, and customer support teams to ensure that training is delivered within the agreed SLAs.
- Serve as the lead contact for client communications, leading and building deep & long-lasting relationships, whilst working with the team to spot any further account development opportunities.
- Ensure client satisfaction and address any concerns or issues promptly.
- Schedule regular review meetings (virtual or in person) to build and maintain high customer satisfaction levels whilst identifying any new businesses and managing growth.
- Work closely with the developers/technical team on a wide range of online projects, and also to identify any product enhancements.
- Oversee all admin relating to your accounts.
Requirements:
- A-Level or equivalent in Health and Social Care.
- Minimum 2 years of account management experience, preferably in the Healthcare sector.
- Strong systems training experience/knowledge (especially in healthcare products would be an advantage).
- Result-oriented and customer focused.
- Strong influential and interpersonal skills and the ability to collaborate with cross-functional teams.
- Excellent communication, presentation, and organisational skills.
- Display patience/empathy and exercise sound listening skills.
- Demonstrate problem-solving skills and ability to work flexibly as required.
- Ability to prioritise workload and ensure timely completion of processes.
- Self-motivated, proactive, and enthusiastic when dealing with customers.
- Attention to detail, multi-tasking, and quick learner.
- Must be driven to take on additional responsibilities or challenges.
- Proficient in using IT skills (MS Office) and ability to learn and adapt to new systems.
- Able to understand technical information and promote products and innovations.
- Must be able to travel (essential to this role) – expenses and mileage will be paid/reimbursed. Should have access to own car and hold a valid UK driving license.
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