Key Account Manager - Lexology Pro
Department: Commercial
Employment Type: Full Time
Location: London
Reporting To: Head of Account Management
Description
Law Business Research has been selected as a winner for the 2024 Inspiring Workplaces Awards. We’re proud of our inclusive and inspiring culture here at LBR and we remain committed to creating a positive workplace for all our employees.
We are happy to share that we have partnered with Business Disability Forum to help us on our journey to becoming a more inclusive employer and achieving Level 2 Disability Confident Accreditation.
We also take our place in this world of ours very seriously and engage in a wide variety of charitable and community-based initiatives.
We are proud to be an equal opportunities employer and are committed to ensuring that all candidates are given the same opportunity to succeed regardless of their background.
Key Responsibilities
- Develop strong relationships with existing customers monitoring their purchases to provide opportunities for upselling.
- Initiate, scope and manage projects to increase sales yield levels and revenue.
- Work with Client Services team to carry out the activities through the client life-cycle to increase renewal rates by volume and value.
- Development and implementation of client sales plans for products and territories to meet your sales targets.
- Support our product development function by suggesting new ideas and garnering client feedback where appropriate and in the launch process of new products.
- Develop strong relationships with existing customers at conferences and product demonstrations.
- Lead the creation of proposals and sales pitches for new products.
- Update the CRM to ensure the CRM accurately reflects your sales activity through the buying stage to move Leads and Opportunities to Closed Won or Closed Lost status.
- Ensuring your clients have signed contracts and orders are processed in accordance with GDPR regulations.
Skills Knowledge and Expertise
- 3+ years of B2B Account Management experience using a defined sales methodology.
- Excellent interpersonal, verbal, and written communication.
- Knowledge of account-based marketing and managing highly targeted campaigns.
- Experience in managing multi-stakeholder sales and negotiating contract/procurement processes.
- Organised, detail-oriented with the ability to forecast and report on team performance.
- Highly proficient in CRM systems/reporting. Experience with Salesforce is preferred.
- Working knowledge of the legal industry.
- Sales motivated, team-focused attitude, and willingness to collaborate with peers, product management, and internal key constituents at the firm.
- Excellent negotiation and communication skills, in particular a highly professional telephone manner.
- Self-motivated and driven to achieve targets.
- International outlook.
- Ability to work to targets and showcase resilience in challenging situations.
- Role model organisational values to more junior members of the team, mentor and develop/train.
- Proven track record of sales performance and hitting targets.
- Knowledge of the legal sector or professional services is desirable.
Benefits
Our people are our most valuable asset, as such, we offer a wide range of benefits to help ensure that all are supported:
Start of employment:
- Eye Care
- Employee Assistance Programme
- A day off for your birthday
After 3 months employment:
- Pension (4% employer contribution and 4% employee contribution)
- Cycle to Work scheme
- Season ticket loan
- £350 annual wellbeing allowance to contribute to gym membership & fitness classes
After 4 months and 1 year's service:
- Life assurance after 4 months
- Private healthcare after 1 year's service
Additional Perks:
- Company socials e.g., Christmas and Summer parties
- Access to Employee Affinity Networks
- Mentoring scheme
- Volunteering Day
- Mortgage Advice
We are committed to making our organisation an inclusive, respectful & engaging place to work with a culture shaped by our core values that promote equality, collaboration & respect in everything we do.
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