The Role
Location: Bristol/London
Are you ready to lead the transformation of business processes at Imperial Brands? We are looking for an experienced and dynamic leader to take on the role of Head of the Global Process Centre of Excellence (CoE) . This is an exciting opportunity to shape the future of our organization by embedding new ways of working and driving continuous improvement across our Global process community.
The Head of the Global Process Centre of Excellence (CoE) will join an inclusive, innovative global FMCG business supported by 25,000 employees.
Principle Accountabilities
- Collaborate closely with senior leaders and Business Process Owners (BPOs) to establish and maintain best-in-class process standards.
- Ensure that Business Process Owners (BPOs) are fully equipped and resourced to design and implement efficient, effective processes while fostering a culture of continuous improvement.
- Mobilize teams to enhance process management and adoption across multiple global processes.
- Drive significant cultural change to adopt new process-driven ways of working, leveraging strong relationship-building skills.
- If you are passionate about process excellence and ready to lead this transformation, we encourage you to apply.
Skills and Experience Required
- Demonstrable experience in process improvement, operations management, or a related field.
- Proven leadership and team management skills, with the ability to inspire and motivate a diverse team.
- Deep knowledge of process improvement methodologies (e.g., Lean, Six Sigma) and tools.
- Strong analytical and problem-solving skills, with the ability to use data to drive decisions.
- Experience in leading change initiatives and managing organizational transformation.
- Proficient in using BPM tools, specifically Signavio, process mapping tools, project management software, and data analytics platforms.
- Excellent communication skills, with the ability to influence and engage stakeholders at all levels.
What We Offer
In return for playing your part in building our future, you will receive a comprehensive compensation package with salary, bonus scheme and many extras including a great pension scheme, generous holiday entitlement and hybrid/flexible working opportunities.
Everyone Belongs
Everyone belongs in Imperial. We are proud of being a truly inclusive organisation. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro divergence. We give fair and equal consideration to all our applicants. Please contact us at to let us know if we can provide support in helping you complete an application and/or attend an interview.
About Us
We're a truly international company, fourth largest in our industry and operating across 120 markets. An inclusive, innovative global FMCG business supported by 25,000 employees. As we embrace a new era of growth, we are transforming our ways of working and culture driven by a challenger mindset, constantly questioning the status quo where people can bring their best selves to work.
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