Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
The Role
To assist in the creation and delivery of software training programmes for Howden staff by training them on Insurance Applications, Microsoft Office and any other bespoke system(s) to the required levels.
Key Responsibilities:
- Planning, creation and delivery of IT systems and other projects as required both via classroom and virtual.
- Ability to storyboard and deliver eLearning materials using a variety of applications (e.g. Adobe Captivate and Digital Adoption Solutions (DAS) like WalkMe/WhatFix).
- Maintain accurate training records/MI.
- Maintenance of first line user support help functions.
- Collaborating closely with internal stakeholders and other organisations to search out areas for Business training support.
- Delivery of Insurance software applications, MS Office (incl. Teams/O365) to advanced level and other tailored internal IT applications as required.
- Ability to assess individual and Group needs.
- Research (where required), plan and prepare/update new/existing materials.
- Make use of new technology such as DAS and Teams for delivery.
- Conduct post training assessments to identify areas of improvement and transfer of knowledge.
Skills & Attributes
- Ability to prioritise work load and handle multiple projects/deliveries.
- Operates in an honest, professional and ethical manner.
- Crucial - Prior training delivery experience (classroom and virtually).
- Crucial – Microsoft Office (Incl. Teams/O365) to advanced level.
- Experience of crafting/maintaining eLearning (preferably on Adobe Captivate and DAS style platforms).
- Highly organised, with good planning/time management skills.
- Able to work independently and use initiative.
- Able to positively react to change.
- Resilient and calm under pressure.
- Team player, networks and able to build balanced relationships.
What do we offer in return?
A career that you define. Yes, we offer all the usual rewards and benefits - including great healthcare provision, a wide variety of wellbeing offers, competitive salary, generous pensions and more - but we know you expect all that.
What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.
Our culture: People First
Our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world.
Diversity & Inclusion
At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
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