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Retail National Account Manager
Location - London HQ (Can work hybrid/remotely but must be willing to commute to HQ on a regular basis)
Deliveroo Shopping
We're on a mission to help customers make the most of every moment, connecting the most beloved high street brands with customers' doors in ~30 minutes; from baby to petcare, health and beauty to electronics, gifting and so much more.
The Role
As a Retail National Account Manager you will manage the daily relationship with a portfolio of our Retail partners as well as pitching, negotiating and onboarding new partners as we build the Retail vertical. This role combines both New Business: pitching, negotiating and onboarding new partners together with Account Management: relationship managing, optimising and growing existing partners on the platform.
You will use your expertise and strong data analysis to enable partners' success on the platform: using insights and influence to increase their sales, optimise their range, menu setup etc. and helping improve their daily operations.
Working on a brand new business vertical as we build it means you will often have to overcome challenges that Deliveroo is facing for the first time, shaping the future of the business and our relationship with our customers, riders and partners.
You will:
- Pitch, negotiate and onboard new retail partners onto the platform.
- Manage the end to end relationship with your portfolio of live partners developing those relationships and using analysis to find growth opportunities.
- Work with partner marketing counterparts to deliver marketing campaigns that create value for your partners and grow the Retail business.
- Monitor and analyse the performance of your partner specific goals, presenting insights and actions in regular partner meetings including operational and commercial reviews.
- Lead senior stakeholder meetings with your partners and internal stakeholders.
- Act as a trusted advisor to your partners on how to grow their on demand delivery business.
- Identify opportunities to developing the relationship with your partners by involving and working with other parts of the Deliveroo business.
Requirements
- Experience in account management or a strategic sales or partnerships role required, experience in Retail or FMCG companies advantageous.
- Ability to manage data and create compelling insight that is clear and applicable.
- Effective relationship-building and communication skills.
- Experience working in a dynamic high-growth company.
Why Deliveroo?
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We give people the opportunity to buy what they want, as they want it, when and where they want it.
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, wellbeing, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. We currently operate in a hybrid working environment allowing you more flexibility between work and home.
Diversity
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.
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A competitive and comprehensive compensation and benefits package.
Compensation
- We aim to pay every employee competitively for the role they are performing in their respective location.
- Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support.
- Up to 5% matched pension contributions.
Equity
- Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success.
Food
- Free Deliveroo Plus: free delivery and access to special offers.
- Team lunches from the best local restaurants.
Time away
- 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo.
- One day of paid leave per year to volunteer with a registered charity.
Health
- Funded single cover healthcare on our core plan, with the option to add family members at own cost.
- On-site gym (HQ), discounted external gym membership.
- Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass.
- Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments.
- Life assurance.
Work Life
- Maternity, paternity and shared parental leave, eligible from day one of employment.
- Excellent kit to enable working from home and a parent-friendly working culture.
- Access to free mortgage advice.
- Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel.
- Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content.
- Regular Employee Resource Group (ERG) led social events – examples include dinners, dance lessons and in-office yoga sessions.
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