Employee Relations Senior Manager
Locations: London
Time Type: Full time
Posted on: Posted 20 Days Ago
Ideas | People | Trust
We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world.
We work with the companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy – and directly advise the owners and management teams leading them.
We’ll broaden your horizons
Our greatest asset is our people, so our HR team focus on ensuring we are all reaching our potential. They use their specialist expertise to help us attract great talent, enable our employees to succeed and inspire a unified culture of development across our firm.
We’ll help you succeed
The purpose of this rewarding role is to ensure the successful delivery of all of the Employee Relations team operational activities, including timely and complex case management, policies and governance of ER processes and procedures. You will manage a team of ER specialists at varying levels with 4 x direct ER Manager reports. Reporting into and supported by the ER Lead, you will ensure all ER team activity is delivered in a timely and efficient manner.
In this role you will:
- Be the escalation point for ER Managers and all complex ER team issues ensuring objectives are clear, deadlines are considered and developmental support is provided.
- Maintain and develop appropriate expectations for ER team process and policy governance, consulting with stakeholders where relevant.
- Take a pro-active, consultative and pragmatic approach to managing quality and risk in collaboration with senior stakeholders.
- Ensure pro-active horizon scanning and regular review of ER policy, process and practice of legislative compliance in respect of ER and employment risks.
- Support on Firmwide & HR strategic projects in conjunction with ER Lead, Head of HR Generalists and HR Leadership Team.
- Build strong and credible relationships within the HR team and across the business and be viewed as an SME and trusted advisor.
- Ensure accurate data capture from ER team in case management system to satisfy our internal and regulatory reporting requirements.
- Leverage external relationships such as occupational health to bring knowledge and best practice into the firm.
- Take a proactive and regular review of key themes and trends across the firm to produce data and analytics that identify trends and give suggested solutions to ER lead and leadership.
- Be responsible for ensuring we have legally compliant ER policies alongside pro-active and regular horizon scanning to ensure we reflect best practice.
- Develop content and deliver training and upskilling to ER/HR and business stakeholders on all ER matters as required.
- Coach and develop the ER team, acting as an ambassador for the team and the firm to implement continuous improvement.
- Take a calm and measured approach to management of the ER team, fostering a supportive and developmental culture.
- Have oversight to ensure timely and quality responses to all Tribunal claims & ACAS Early conciliation by the ER team.
- Confidently and independently provide technical expertise and guidance on all ER issues.
You'll be someone with:
- Significant Employee Relations experience within a similar role.
- A subject matter expert in employee relations with a strong technical knowledge of employment law.
- Proven experience of independently building, developing and upskilling a team.
- High emotional intelligence, a natural leader with a calm, patient and balanced approach.
- Confidence and experience in creating and interpreting ER related data.
- Proven experience of introducing continuous process improvement.
- Experience of being fully accountable for decision making in complex ER case management.
- The ability to demonstrate delivery of projects to deadlines.
- Gravitas to influence senior stakeholders, together with strong communication and influencing skills.
- Project management experience.
- Experience in a similar professional services and/or regulated environment would be advantageous.
At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development.
We’re in it together
Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture.
Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another.
We know that collaboration is the key to creating value and satisfying experiences at work.
We’re looking forward to the future
At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy.
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