We have the opportunity for an End User Computing Specialist to join our IT department here at Tokio Marine Kiln. You will report to the End User Computing Manager and will be responsible for planning, designing, developing, and the launch of efficient operation of all End User Computing systems to support core organisational functions; this includes all Projects, Continual Service Improvement, and BAU activities.
The role includes responsibilities for:
- Assisting in the planning, design, development, and deployment of new services and enhancements to existing services within End User Computing
- Ownership of systems used for monitoring, backups, disaster recovery and security patching for End User Computing infrastructure
- Ensure compatibility and interoperability on computing systems
- Review and analyse the effectiveness and efficiency of existing systems and develop strategies for improving implementation decisions
- Conduct research on hardware and software products to justify recommendations and to support purchasing efforts and service improvement activity
- Proactively assist in the design and implementation of long-term strategic goals and short-term tactical plans for managing and maintaining End User Computing
- Develop, document, communicate and enforce a policy and procedures for standardising systems and software as necessary
- Show ownership of own self-development using training material and identify ways to continuously improve
- Resolve issues escalated to the End User Computing team from the Service Desk and other support teams within agreed timescales
- Manage, build, support and maintain all server components within the environment
- Adhere to all Service Management processes (Incident, Service Request, Change, Problem & CSI)
- Participate in the existing 'on-call' rota to support overnight processing schedule outside normal office hours
It is essential that you have excellent knowledge of Microsoft technologies such as Windows Server, Active Directory, and ideally Exchange and/or SQL Server. You must also have excellent technical skills and knowledge in EUC (Win10, VDI on prem/cloud, profile management, user experience monitoring, endpoint management and security, all M365 technologies), in addition to excellent administration, configuration problem solving and analytical troubleshooting ability in EUC technologies. Proven experience of backup/restore packages is also essential. Working knowledge of DevOps principals and technologies such as Terraform and Ansible, and scripting languages such as Python, YAML and PowerShell would be advantageous, as would working knowledge/awareness of Agile, Kanban methodologies. We are looking for a team player with excellent time management who’s willing to participate in shift-based rota between 8:00-17:00.
The successful candidate will be welcomed into the TMK family to help us further our purpose of enabling our clients to fulfil their ambitions whilst benefiting society and our people. We are committed to ensuring a safe, open, inclusive and empowering environment in which all of our people can thrive. All employees have the opportunity to join one or a number of inclusion network groups or take part in CSR and charitable activities. TMK is signed up to the Disability Confident Employer Scheme and we also accommodate flexible working, subject to the TMK flexible working policy.
As an underwriting firm with over 140 years’ experience of protecting clients from changing risks we put our confidence in the ability and talent of our people. We aim to be a ‘Good Company’ and this means being a great and inclusive company to do business with and being a great place to work. Our culture is founded on our core values of empowerment, inclusion, excellence, integrity, teamwork and innovation. We seek to recruit the best talent by endeavouring to reach diverse talent pools, offering dynamic working arrangements and investing in development.
Please state in your application if you require reasonable adjustments to be made during the application and/or interview process. If you encounter difficulties submitting your application, please email
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