Join Our Team as a Key Account Director at Swiipr!
Are you ready to embark on an exciting journey that combines innovation, strategic client management, and global travel? Swiipr is seeking a dynamic and adaptable Key Client Account Director to lead our key client accounts to new heights of success - across continents!
Why Swiipr?
Join our mission to bring fintech speed and user experience to one of the last bastions of inefficiency - travel disruption and pay-outs. In a post Covid world, self-service, contactless digital solutions are more critically important, and airlines need to leapfrog legacy systems and put customer satisfaction and digital efficiency at the core of their operations.
Swiipr is here to help deliver that.
Your Role
Reporting directly to the Business Development Director, as our Key Account Director you'll be the globe-trotting ambassador for Swiipr, nurturing relationships with our key clients globally. Your responsibilities will take you between our London office and client locations, ensuring seamless delivery, exceeding revenue targets, and most importantly identifying new opportunities for growth through building solid relationships with the partner.
Key Responsibilities
- Strategic Account Management : Take charge of managing our key airline accounts, ensuring alignment with budgetary targets and identifying innovative avenues to expand the relationship, thereby driving incremental revenue for Swiipr.
- Holistic Project Management : Spearhead all account-related activities, effectively liaising with internal and external stakeholders. Collaborate closely with colleagues in operations, product and technology to ensure seamless delivery of initiatives, meeting agreed timelines and quality standards.
- Building Trusting Relationships : Cultivate trust across various stakeholder departments, advocating for Swiipr's products and their benefits. Ensure ongoing projects are managed efficiently and delivered punctually, fostering long-term partnerships built on mutual understanding and respect.
- Effective Communication and Negotiation : Articulate the strategic and financial value of Swiipr's products, negotiating and driving favorable outcomes for the company.
- Client-Centric Approach : Develop a deep understanding of the client's pain points, needs, and requirements, proactively proposing tailored solutions that align with their objectives and drive satisfaction.
- Governance and Compliance : Ensure all projects and commitments are contractually sound, with internal approvals and governance procedures completed prior to commencement.
- Relationship Growth and Nurturing : Foster the growth of strategic relationships by continuously identifying opportunities for expansion and enhancement of services.
- Strategic Vision and Initiative Leadership : Bring a forward-thinking perspective to the table, going beyond short-term gains to envision and orchestrate long-term strategies that align with Swiipr's overarching goals.
- Collaboration with Product Team : Collaborate closely with the Product team to provide insights and contribute to the evolution of the product roadmap.
- Subject Matter Expertise (SME) and Knowledge Sharing : Become the go-to expert on the client and their products and jurisdictions, providing valuable insights and sharing best practices.
Skill Requirements
- Commercial Acumen : Demonstrated track record as a commercially driven professional with exceptional key account management and negotiation skills.
- Industry Expertise : Previous experience in the airline industry or a similar operational environment is essential.
- Payment Knowledge : Familiarity with payments systems is advantageous.
- Interpersonal Mastery : Exceptional communication, motivational, and interpersonal skills.
- Dynamic Presentation Skills : Mastery in delivering captivating presentations.
- Strategic Problem-Solving : A lateral approach to problem-solving.
- Sales Proficiency : Proven experience in sales and solution-oriented approaches.
- Organisational Excellence : Excellent organisational skills.
- Contract Management : Experience in managing complex contracts.
- Team Collaboration : A collaborative mindset.
- Flexibility and Mobility : Willingness and ability to travel as needed.
Specialist & Technical Skills
- CRM Proficiency : Demonstrated knowledge and hands-on experience in utilizing CRM systems.
- JIRA and Confluence Mastery : Strong familiarity and proficiency in working with JIRA and Confluence.
- LinkedIn Expertise : In-depth understanding of LinkedIn's functionalities.
- Contract Management Skills : Proficiency in handling commercial contracts.
- Project Management Aptitude : Proven experience in project management.
- Microsoft Office Proficiency : Strong working knowledge of Microsoft Office suite.
- Cross-Functional Collaboration : Ability to orchestrate teams across diverse functions.
- Adaptability and Learning Agility : Demonstrated ability to quickly grasp new software systems.
Qualification & Experience Requirements
A Bachelor's degree, ideally in a relevant field such as Business Administration, Marketing, or Information Technology. Certifications or courses in project management, CRM systems, or contract management would be beneficial.
Airline Industry Experience Is Required.
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