As a Sales Support Executive at Capital Economics, you will provide support for various marketing campaigns, manage company correspondence with clients, handle administrative duties, assist in troubleshooting support issues, and maintain the Salesforce CRM database. Reporting to the Global Head of Sales Support and Operations, you will play a key role in driving the success of our sales efforts.
At Capital Economics, we are striving to create a diverse workforce and inclusive environment, which we believe are critical to help us make better decisions for the company, our employees, and our clients. A diverse and inclusive workplace makes for more innovative, engaged, and empowered employees, from whom business strength can be derived. This is particularly important in macroeconomic research, which relies on a diversity of views and opinions to be relevant and insightful.
Capital Economics is committed to equality, inclusion, and diversity. We encourage applications from all candidates regardless of ethnicity, religion or belief, gender, sexual orientation, age, disability, or gender identity. If you need reasonable adjustments to be made to the application process to ensure you are not at a disadvantage to other candidates, please include this in your cover letter. This is applicable if you have a disability or if you are neurodiverse/hold neurodiverse traits.
Please send a CV with a short covering letter explaining why you want to work for Capital Economics and why you are suited to the role.
Responsibilities
- Research and qualify marketing-generated leads before assigning them to the sales teams to prospect within the CRM database (Salesforce).
- Generate and identify prospective and relevant leads and opportunities through researching ex-client accounts and left contacts within the CRM database (Salesforce).
- Manage company correspondence with current and potential clients.
- Manage all inbound support cases within Salesforce.
- Provide administrative support for the sales team.
- Troubleshoot and escalate and act as a point of contact for website login issues and other technical queries.
- Updating and maintaining the Salesforce ensuring information is correct and up-to-date.
- Work to resolve undeliverable email addresses promptly; this may involve some communication with clients.
- General administrative and office support to the London office.
- Handle incoming switchboard calls.
- Liaise with the product team to maintain the support knowledge base.
Requirements
- A fast learner, able to grasp new concepts.
- Organised and persistent with the proven ability to generate leads through a range of tools and using own initiative.
- Excellent attention to detail.
- Successfully adapts to changing demands and adjusts work schedules accordingly to meet deadlines.
- Previous experience working within a similar field and an understanding of the financial world would be very useful but not essential for the right candidate.
- Excellent written and verbal communication skills that can be demonstrated within a sales environment.
- Fully IT literate and technically able; experience of Salesforce system an advantage.
- Strong team player who shows commitment to the wider organisation working together and adding value to achieve success.
Base Salary: £25k - £30k per annum
Benefits
- Leave package
- Additional pension
- Life Assurance
- Work from home
- Training & development
- Good additional maternity and paternity policies
- Bike to work scheme
- Thriving social committee
- 24-hour online GP
- Health Assured (Employee Assistance Programme)
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