Main area: Digital/IT
Grade: NHS AfC: Band 5
Contract: Permanent
Hours: Full time - 37.5 hours per week (Departmental On Call Rota)
Job ref: 361-COR-6264075
Employer: East and North Hertfordshire NHS Trust
Employer type: NHS
Site: Lister Hospital
Town: Stevenage
Salary: £29,970 - £36,483 per annum
Salary period: Yearly
Closing: 26/09/2024 23:59
2nd Line Advanced Engineer - Digital
NHS AfC: Band 5
Here at East and North Hertfordshire NHS Trust,
Our mission is:
Providing high-quality, compassionate care for our communities
Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service
Job overview
We are recruiting for a 2nd Line Advanced Support Technical Engineer who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
The post will be based at Lister Stevenage, working and providing support across all Trust sites and interacting with the Desktop Analyst (Senior).
You will be expected to have a flexible approach to working hours, to provide an adequate level of support as and when required.
It is essential that applicants have a good level of technical knowledge and expertise, as well as being self-motivated and have a proven track record of technical support in a large business environment.
Our Trust has over 6500 staff, based in multiple locations using around 4000 Desktop and Portable devices to provide efficient patient care around the clock.
The role would ideally suit someone who is currently working in a technical role and looking to advance their career within Digital/IT.
You must be prepared to work across multiple sites. (The Digital department also has use of a small van, which you may be required to drive to transport equipment).
Main duties of the job
- Support IT 6,500 users across 4 acute sites: Hertford County, Lister, QEII and Mount Vernon. Support will need to be provided via remote access and visiting all sites in person.
- Support the senior 2nd Line Digital Support Engineers in the delivery of a quality Digital 2nd line support service to agreed levels.
- To aid the process of fault evaluation and resolution, passing on skills in the form of hands-on training to junior members of staff.
- Assist the 2nd Line Digital Support Engineers with the development of quality standards throughout this functional area by ensuring that procedures are well documented and that any changes in technical services meet service level agreements.
- Continued expansion of skills and knowledge for all PC-based operating systems and application software used by the Trust to allow the post holder to provide a higher level of support.
- Use knowledge of computer networks to assist in the diagnosis and rectification of faults.
- Ensure that the expected level of customer care is maintained by always conducting himself/herself in a dignified and polite manner.
- Ensure that all documentation relating to the team and its activities is kept fully up to date.
- Essential to take part in a team on-call rota providing 24/7 support to all our end users.
Person specification
Qualifications / Training
- Relevant Degree or equivalent experience in IT/Digital or related field. Good standard of general education.
- HNC, 'A' levels, or technical qualification.
Previous Experience
- IT/Digital Staff and Service management experience in a large or complex organisation.
- Experience in a desktop practice.
- Experience of supervising junior team members.
- Experience of working under pressure to tight deadlines.
- Experience of working in project teams.
- Experience in formulating and structuring planned work.
- Experience of leading technical projects.
- Experience of working in a hospital environment.
Skills
- Ability to work unsupervised while planning and prioritizing own workload.
- Works well with management, with peers, and with subordinates.
- Motivates self and others.
- Good customer relations and focus.
- Supportive to other team members.
- Willing to learn.
- Self-starter and reliable.
Our values
We want our staff to believe in, demonstrate and live our values in everything we do.
Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.
Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practices and are open to listening and hearing new ideas.
Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.
Committed to our Community
East and North Hertfordshire NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce that represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular, we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce.
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