We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award-winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo.
We are currently a team of 23 with 18 individual contributors, who are embedded into collectives i.e Core Banking, Business Banking etc, working cross-functionally with our Product Design, Product Management and Engineering teams. Our organisation is led by Katherine Vaughan and Hayley Camille Morgan, our Directors of Research.
Responsibilities
- Planning and running qualitative studies, including field observations and interviews, diary studies, remote and in-person concept testing, and usability studies for existing and future products.
- Developing and delivering an international payments product strategy, focusing on customer needs, market opportunities, and differentiation.
- Collaborating with key stakeholders (product, leadership, finance, marketing, legal, etc.) to gain alignment and support.
- Partnering with Product Managers, Designers, Engineers, and Researchers to plan high-impact research that improves customer understanding and product development.
- Leading squad-level research, selecting methods to capture insights that drive growth.
- Working with analytics to integrate qualitative insights with quantitative data and perform basic quantitative analysis.
- Mentoring Product Managers and Designers in running lightweight research.
- Communicating research findings through presentations, reports, and workshops to inform business decisions.
- Identifying actionable insights through quantitative methods such as large scale surveys, and using basic statistical concepts to ensure findings are robust.
- Evaluating and exploring information architecture, using tree-tests, card-sorts, and other appropriate methods.
- Working with other researchers to connect the dots across multiple teams and product areas.
We’d love to hear from you if…
- You have hands-on experience with exploratory and evaluative quantitative research methods, knowing when to apply them.
- You've worked in multidisciplinary teams, leading research and making an impact on product direction, especially in payments.
- You're adept at user testing across various settings, whether in a lab, on the street, or remotely. Experience with mobile platforms (iOS and Android) is a plus, as we’re a mobile-only bank.
- You balance robust research design with practical business constraints, understanding "just enough research."
- You’re a strong communicator and facilitator, telling compelling stories and zooming into details when needed.
- Collaboration is key to your success, and you're flexible in tackling challenges, delivering memorable and impactful results. You’re also familiar with how research shapes metrics and drives success.
What’s in it for you
This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).
We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
£1,000 learning budget each year to use on books, training courses, and conferences.
We will set you up to work from home; all employees are given MacBooks and for fully remote workers we will provide extra support for your work-from-home setup.
The application journey has 3 key steps
- Call with recruiter (20 mins)
- Research methods task (1 hour)
- Teamwork and Impact + Values and Leadership interviews (1.5 hours in total)
This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible!
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at the application stage.
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