The Royal Armouries is the United Kingdom’s national museum of arms and armour and one of the most important collections of its type in the world, housed at its headquarters and flagship museum in Leeds, its historic home at the Tower of London, and the Victorian Fort Nelson in Hampshire.
We have an exciting opportunity for a museum assistant to join the existing visitor services team. Reporting to the Visitor Services Supervisors , the successful applicant will work within all public-facing areas of the museum, including welcoming visitors to the museum, looking after our world-class collection, and stewarding in the tiltyard.
The successful candidate will have substantial experience dealing in a public-facing customer service role along with cash handling experience.
Hours
Casual - varied approx but not guaranteed 7-21 per week.
- Access to the discounted bicycles via Bike2Work scheme
- Access to free EAP services via the (Employee Assistance Program)
- Discounted staff car parking
- 25% off staff shop
- 10% off food in on-site café
- Pension scheme max employer contribution is 9%
- Access to free on-line learning
A Police Check/Disclosure will be requested in the event of a successful application. Please refer to the job description for the level of check required. A criminal record would not necessarily be a bar to employment.
Please note that all job offers are subject to the receipt of satisfactory references, DBS/Police checks, and right to work documentation.
To apply please visit this link . Please note you will need to download an application form as directed and upload it via our recruitment system in the space provided. We cannot accept CVs in place of an application form.
Interview dates: W/c 8th October 2024
Key Tasks
Operational
- To always deliver outstanding levels of visitor service and always put the visitor first.
- To be the face of the museum, welcoming all visitors to the museum at Front of House.
- To provide information about exhibits and the museum in an interesting, informative, and accessible way.
- To patrol all galleries to ensure the security of the collection.
- To always ensure the safety of visitors and evacuate the museum when required in accordance with the museums policies and procedures.
- To ensure all security checks are completed on a daily basis.
- To identify and report security risks and potential hazards.
- To monitor and maintain standards of cleanliness and repair in the galleries.
- To fully support reception duties when required including responding to visitors’ enquiries and online feedback.
- To operate the object handling station while maintaining the safety of both visitors and the collection.
- To provide support stewarding shows both in our inside and outside performance spaces.
- To make public announcements when required via the public address system.
- To undertake any other tasks reasonable commensurate with the job role.
Commercial
- To promote commercial areas of the museum and encourage fundraising to meet steep targets.
- To operate commercial areas of the museum such as the Crossbow Range, handling money and ensuring the health and safety of all visitors and staff.
- To promote products and services to visitors such as Guidebooks, and contribute towards steep commercial targets.
- To process transactions accurately in line with the cash handling procedures.
- To support and help promote the Escape Room experience to visitors.
Relationships
- Cultivate internal relationships that cross team boundaries and demonstrate a willingness to collaborate with all team members.
- Maintain and build partnerships with senior managers and museum partners.
- Practice a one museum, one team approach.
Policies and Procedure
- Comply with H&S legislation.
- Adhere to organisational policies and procedures to protect people and the Royal Armouries Museum’s reputation.
Personal Responsibilities
- Work flexibly to meet the needs of the team including working in an often busy and fast-paced environment.
- Work as part of a team and support colleagues.
- Protect the reputation of the museum.
- Demonstrate the museum’s values.
- Adhere to the Visitor Services Standards.
Functional Expertise
- Use specialist knowledge and expertise to achieve the delivery of objectives and targets.
Reporting Structure
This post reports to the Visitor Services Supervisors/designated line manager.
Person Specification
Department: Visitor Services
E = Essential for applicants to meet relevant standard
D = Desirable for applicants to meet the relevant standard.
CRITERIA
STANDARD
E/D
EVIDENCE
Qualifications
GCSE / CSE or equivalent in Maths and English
First Aid experience and training
Customer Service Qualification
D
D
D
Application/Certificate
Application/Certificate
Application/Certificate
Work & Experience
Proven experience of working with the public providing a good level of customer service skills
Experience of active selling and working towards sales targets
Proven experience in delivering talks or tours, or public speaking
D
D
D
D
Application
Application
Application/Interview
Application
Skills
Able to respond to enquiries from visitors
Excellent communication skills able to engage with people both individually and in groups
E
E
E
Application/Interview
Interview
Application/Interview
Knowledge
Knowledge of Health & Safety legislation and safe working practices
An interest in the Fort and National Collection of Artillery
D
D
Application/Interview
Interview
A team player with excellent communication and interpersonal skills
Flexible and self-motivating
Assertive, calm and reliable under pressure; able to prioritise conflicting demands
A creative and innovative problem solver
#J-18808-Ljbffr