JOB TITLE – Conference and Events Team Leader
DEPARTMENT – Conference and Events
RATE OF PAY - £11.60 per hour plus fantastic benefits
CONTRACT TYPE – Full Time
HOURS OF WORK – 40 hours per week
SHIFT DETAILS – 5 days out of 7
OVERVIEW
We have an exciting opportunity for an experienced Team Leader to join our Conference and Events team at Celtic Manor Resort.
WHAT ARE WE LOOKING FOR …
The role requires a good eye for detail to ensure that the highest standards of service are delivered as part of the guests seamless journey through the Resort. You will need to be an excellent team player, a motivator, have good communication skills, a passion for delivering high levels of customer service, possess a professional attitude and have high standards of presentation. Having a background in leading a team in a hospitality environment, you will have a passion for the industry and want to deliver our customers a memorable experience. Ideally, you will have experience in a 4* or 5* hotel or will have worked in an environment that has catered for volume banqueting.
WHAT YOU’LL DO …
You will be one of a number of Team Leaders reporting to the Operations Manager and will be given responsibility for small teams to assist in the delivery of daily events. This may be the responsibility for a small event or a selection of small meetings or to supervise an element of a busy lunch service. During dinner service, your role is to lead a team of up to 12 staff to deliver plated meals to a section of tables and to ensure that every guest receives the required meal including managing the delivery of special dietary options. Prior to service, you will brief your team to ensure everyone is clear in their duties and check your area. You will need to be well organized, be able to prioritize your work and be able to think on your feet as changes often happen with short notice. Depending on your capability and level of progression, we will involve you in meeting and greeting clients and aim to provide you with skills and experience to enable you to be confidently responsible for the delivery of events for up to 150 people and will be supported if your ambition is to progress to Supervisor, Floor Manager and beyond.
WHATS IN IT FOR YOU…
As an employee of The Celtic Collection, you can enjoy a range of incredible perks, lifestyle and retail discounts, and career development opportunities just to name a few we are sure you won’t be disappointed!
WHO ARE WE …
The Celtic Collection is a prestigious portfolio of unique hotels and event venues at the gateway to South Wales developed from the success of the Celtic Manor Resort, a flagship business and leisure destination that has been voted the Best UK Hotel for nine of the last 10 years at the Meetings & Incentive Travel Awards. Host venue of the 2014 NATO Summit and the 2010 Ryder Cup, the Celtic Manor Resort is one of Europe’s finest destinations for luxury escapes, family breaks, special occasions, golfing getaways, and business events. The resort offers three championship golf courses, luxury spas, exceptional conference facilities and team-building and family activities including archery, adventure golf, laser clays, and treetop ropes courses. As well as the five-star Resort Hotel, the Collection also includes the historic Manor House, the stylish Coldra Court Hotel, 10 luxury self-catering Hunter Lodges, and the essential convenience of Tŷ Hotel Magor. The 170-bedroom Parkgate Hotel was opened in the city centre of Cardiff in Autumn 2021 in partnership with the Welsh Rugby Union, and a second Tŷ Hotel opened its doors at Milford Waterfront in the Spring of 2022 in partnership with the Port of Milford Haven. In September 2019, The Celtic Collection launched the new International Convention Centre Wales (ICC Wales) in a joint venture partnership with Welsh Government.
RECRUITMENT INFO
In the event we receive a high number of applications, we reserve the right to close this campaign early. In line with the requirements of the Asylum and Immigration Act of 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Celtic Manor Resort is an equal opportunity employer and would welcome interest from applicants of all ages.
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