Role of Sanctuary Advice Worker (Female*)
Location: London - The Marylebone Project
Role of Sanctuary Advice Worker
At the Marylebone Project, we pride ourselves on delivering the highest possible standard of support to our women regardless of their background and vulnerability.
Are you a good listener, compassionate and understanding, motivated by working as part of a team, an organised and gifted multitasker, experienced in working with vulnerable women, and want to make a difference to the lives of vulnerable women in crisis?
As a Sanctuary Night Advice Worker, you will provide impartial and confidential information, advice, and guidance to service users about a variety of topics, including housing and employment. Empowering our women is at the heart of what we do, and this role will enable you to do that to the full, ensuring that service users are aware of their choices and options, linking them in and signposting to specialist services. You’ll explain the options available to the people you work with, helping them make informed choices about their future.
We are looking for someone who will contribute to the 24/7 drop-in sanctuary centre for any women in crisis, working night shifts and therefore willing to work unsociable hours regularly. Part of your role will also include managing a caseload of service users who may have complex and challenging behaviour. You will provide person-centred support, enabling service users to achieve their goals and working closely with them to address their difficulties and move on into stable housing.
This role becomes available at a time of great change and development, as we increase the drop-in service from 5 mornings a week to 24/7 cover. You will be part of a team coordinating and facilitating our Drop-in Service for rough sleepers, providing them with a range of services including food provision, laundry, showers, clothing, and housing, welfare rights, and medical health care clinics. We are seeking a compassionate individual to join our sanctuary team, dedicated to supporting women on their journey towards independent living. Our team operates within a psychologically informed framework, harnessing creativity and dynamism to nurture the strengths of our clients.
As a candidate, you should possess exceptional communication skills and thrive in collaborative environments. You will excel in busy settings, demonstrating resilience and a genuine passion for aiding personal growth in others.
Job Description
Job Title : Sanctuary Night Advice Worker
Location : Marylebone Project, Westminster London
Responsible To : Deputy Centre Manager and Centre Manager
Responsible For : Service users within the rough sleeper drop-in and our emergency beds.
Purpose : Provide a high-quality drop-in service for rough sleeping and vulnerably housed women at risk. You will also provide advice, guidance, and holistic support to a caseload of service users.
Objectives:
- Provide a high-quality, person-centred service to homeless women with a range of low to high needs within a Psychologically Informed Environment.
- Provide holistic support to a caseload of women at risk who access the Sanctuary, signposting service users to the relevant services that will address their needs.
- Assist in the provision of our drop-in within a safe, secure, psychologically informed environment, meeting the basic needs of the clients by providing food, warmth, shelter, showering facilities, meaningful activities, and safety.
- Produce person-centred and high-quality documents for a caseload of clients including risk assessments, support plans, and referrals relating to their needs, including housing, employment, health, and financial needs.
- Provide up-to-date housing advice and guidance to low-to-high support service users, signposting them to the relevant specialist services in order for them to access stable accommodation.
- Provide tenancy management and support for residents in the Emergency Beds.
Salary : £31,927 per annum
Hours : Averaging 40 hours per week: Five weeks rolling rota. Working hours and rotas are subject to change by the organisation as required, based on operational/service need, though we try not to do this frequently. Some flexibility in working hours is expected.
Pension : The employee will be enrolled into a pension scheme providing the post holder meets the criteria for eligibility. Minimum pension contributions will be paid by the employer for you if you are eligible.
Annual Leave : 224 hours (Equivalent of 28 days, inclusive of bank holidays), rising by 8 hours (one day) per year to a maximum of 264 hours (33 days) after each full year’s service. As the project works on a 24/7 basis, you will be required to work some bank holidays including Christmas and New Year.
Contract : Permanent, full-time
DBS : This post is subject to an enhanced DBS (Disclosure and Barring Service) check and compliant with safeguarding policies and procedures. Safeguarding training will be required.
Occupational Requirement : Due to the responsibilities of the role, there is an occupational requirement under the Equality Act 2010 that the post holder is female. The Marylebone Project is based over two sites, 100m apart, up to 7 floors, and the job regularly involves walking throughout and between both sites. The postholder must be able to access all areas of the Project and may be required to do so quickly in the event of an emergency. There is also a requirement to travel across London for work-related purposes. The ability to undertake these physical aspects of the role and to carry smaller items are required as essential.
Closing date for applications: Monday 30th September 2024 at 8am.
To apply, please download a Marylebone Project Application Form and complete the form for this post. When you are ready to submit your application, please upload your completed application form and submit your application. Please note that CVs will not be accepted.
Registered Charity in England 226226, Scotland SC040457, ROI 20152604
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