Service Delivery Manager
Coventry - Full time
- Overseeing service delivery performance within agreed SLA.
- Acting as a Single Point of Contact (SPoC) for the customer.
- Planning and managing service budget.
- Ensuring that KPI monitoring and reporting are established.
- Coordinating preparation of reports for the customer and leading regular meetings.
- Reviewing, coordinating preparation and producing various operational documents and manuals for the customer.
- Risk and opportunity management.
- Driving culture of continuous improvement (service quality, efficiency and commercial performance).
- Cooperating with all internal stakeholders involved in the service delivery.
- Participating as a member of the bid team, preparing documents, ops procedures, processes and calculations for bids.
Our requirements:
- 10-15 years of experience in a similar position.
- Knowledge of the ITIL process.
- Knowledge of collaboration and ITSM tools (e.g. Jira, Confluence, etc.).
- Skills in preparing offers for the customer.
- Excellent interpersonal and communication skills.
- Good organisational skills.
- Management of a project/Bid team would be beneficial.
Our offer:
- Permanent role.
- Hybrid working model (at least 3 days per week at the office in Coventry).
- Private medical care, life insurance and pension plan.
- Growth opportunities within our international structures (internal mobility, career coaching and mentoring, etc.).
Please note we do not provide sponsorship. Please do not apply unless you have unrestricted right to work in the UK.
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