Our client is a print and mailing company which is going through a significant growth period.
They are now looking for an Account Executive to join the Client Services Team. This is an outstanding opportunity for fast-track career progression to an Account Manager and then ultimately Account Director for a highly driven candidate.
Duties & Key Responsibilities:
- Support your Client Services team with all of the administration & campaign coordination associated with keeping our Client’s delighted. This includes quoting Clients, booking multiple mailing campaigns onto our Tharstern MIS system, dealing with daily queries, and keeping Salesforce & Tharstern accurate and up to date, along with any other ad-hoc duties required by your team.
- You are a point of contact for your team's Clients and are expected to be proactive in your approach to keeping Clients updated and informed as mailing campaigns go through the factory and are dispatched.
- Liaise with your AD, AM, the Data Team & the Operations Team to ensure each mailing goes out on time in full and with total accuracy.
- Raise invoices within 48 hours of mailing dispatch.
- Use your own initiative to enhance our Client’s experience working with you/us and support the revenue growth of your team.
- Seek out ways to maximize postage gross profit margin by exploring multiple ways to reduce buying-in costs.
- Maintain and develop your own knowledge within the mail & post industry to support your own progression.
- Adopt a proactive approach to work processes & procedures, identifying areas of improvement when necessary to enhance Client experience & the business's performance overall.
Skills Required:
- Methodical approach to work, being able to multi-task and work with high levels of diligence and accuracy.
- Knowledge of mailing fulfilment services & UK & International postal services is desirable – but training will be given.
- Experience of Salesforce & Tharstern MIS is desirable – but training will be given.
- Proficiency in Microsoft Office Package: Excel, Outlook, Teams & Word is required.
Personality Attributes:
- Communication – ability to liaise with colleagues and clients in an effective & confident manner.
- Teamwork – to be a positive team member and help contribute to a happy & positive business culture. Demonstrate attention to detail – complete tasks without the need for close supervision and the ability to work to deadlines.
- Can-do attitude – enthusiastic, motivated, driven, flexible to tasks and hours of work. Demonstrate desire to learn more & improve and accept ownership & responsibility for your own career progression & your team's performance overall.
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