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The position: Key Account Manager - Amazon - UK/EU
About the role:
Our distribution model is omni-channel. Digital experience plays a key role in all aspects of the Elvie consumer journey from awareness to research to purchase. We are looking for an experienced Amazon Key Account Manager to help us scale the digital marketplace and wholesale channel in the UK and EU.
You will be responsible for developing and growing business with our digital Key Accounts. The initial focus will be on improving availability, accelerating the sell-through and increasing market share of Elvie products on Amazon UK & EU5 (DE, ES, FR, NL and IT). The ultimate vision for the role is to become the 'centre of expertise' for all online channels and accounts incl. digital marketplaces, pure-play and digital retail sales.
Location: Hybrid working; a mix of working from our London or Bristol office & working remotely
Employment type: Permanent (please note, you must have the right to work in the UK)
What you'll be doing at Elvie:
- Leading our Amazon UK/EU business in collaboration with our partner agencies and cross-team key stakeholders
- Leading the growth of the digital wholesale channel; increasing the sell-in, sell-out and overall market share of Elvie products
- Improving the financial performance of the assigned key digital accounts, with initial focus on Amazon UK/EU
- Working closely with regional sales, marketing and operations teams to improve availability, IPI, brand presence, product listing content, A+ content, consumer experience, reviews and ratings
- Optimising on-site search, improve visibility / findability of Elvie products
- Managing search ads, digital advertising campaigns and buy-box optimisation
- Tracking, analysing and reporting performance. Identifying risk mitigating actions in case of performance challenges
- Performing site audits, competitor analysis, striving for category leadership
- Working cross-functionally to optimise inventory management, stock holding caps, returns and unauthorised 3P sellers management
- Driving the creation of joint business plans with digital key account partners and regional sales teams
What we are looking for:
- Ideally 5+ years of digital marketplace experience in buying, sales, category management or operations
- 2 years Amazon FBA Selling or in-house Amazon Experience
- Prior experience setting up, maintaining and optimising Amazon Advertising campaigns
- Proficient with excel and various web analytics tools and metrics
- Acute attention to detail with strong numerical and analytical capabilities
- Strong understanding of wider digital channels and environment
- Experience creating dashboards and reports
- Proven track record of delivering on ambitious growth targets
- Strong influencing skills to effectively manage interdependencies and projects with other teams
- Prior experience with PPC advertising including keyword research and A/B testing copy a plus
- High degree of commercial and business acumen
- Outstanding critical thinking and problem-solving skills
- Experience across global markets a plus
- University degree or equivalent
Benefits:
We're on an exceptional journey. And we can offer you a genuinely purpose-led career with a culture built on trust, autonomy, and flexibility. In addition, we'll give you:
- 9-day fortnight working pattern: for our full time employees we work 9 days every fortnight with every other Friday as a non-working day for you to spend as you wish!
- Lots of flexibility: whether it's working from home, doing the school run, or life admin. We believe trust and flexibility allows everyone to show up as their best selves.
- Share options: we want everyone to have a stake in our success
- 25 days' annual leave, plus bank holidays
- Life leave days; getting married, moving house, menopause or just things that you can't put a label on that matter to you
- 5=10 leave: 10 days' additional leave on your 5th and 10th years of service!
- £100 contribution to your home working set up to spend as you see fit
- An annual personal development allowance of £200 and unlimited access to our learning and development platform, Learnerbly
- Generous parental leave policies; maternity & adoption (16 weeks at full pay, then 8 weeks paid at 75% followed by 15 weeks at SMP rate), paternity/partner (6 weeks at full pay to take at any point during the first year of your child's life), shared parental leave
- Healthcare plans, life insurance, and an employee assistance program for you and your family
- A tax-efficient group pension scheme
- Group income protection; protect your salary if you get sick
- A free Elvie Trainer for you to keep or give away when you join
- Generous employee and friends & family discounts on Elvie products
- Wellbeing support from YuLife and access to SmartHealth app with unlimited GP appointments for you and your family
- Lovely offices in great locations, with drinks and snacks provided, along with fun social events
What you can expect after you've applied:
- A member of our recruitment team will reach out to you after they have reviewed your application. You must ensure your application is completed correctly, and we encourage you to answer any additional or optional questions on the application form. This is to help us learn more about you and why you might be a good fit for Elvie!
- We do often receive a large number of applications for our roles, please don't let visibility of this deter you from applying. We review and aim to respond to every application.
- We would like to get to know you through your background, attitude, experience and understand your motivation to work with us. Our interview process varies depending on the position, but it typically looks like this:
- 30-minute video call with one of our recruiters
- 30-45 minute video call with the hiring manager
- 45-60 minute video interview with the team (some positions may require you to complete a task/presentation)
- For some positions, there may be an additional interview with one of our senior leadership team
Belonging at Elvie:
At Elvie, we value building broad, diverse and inclusive teams - because we believe everyone being able to show up authentically at work is key to our success. We encourage people from all backgrounds to apply and we don't discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability or age.
If you would like more information about the role (including salary) or need any support with your application please feel free to get in touch with our Talent Team by email or call us on 020 3920 0584
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