Hybrid - Minimum 2 days on-site in London, Tower Bridge HQ
Do the best work of your life!
Zoopla is one of the most recognised and loved UK consumer property brands. Our mission is to connect everyone to their home and give them better choices around it, whether moving, managing or financing. Over 60 million people visit Zoopla every month to access comprehensive data and information on every UK property, search over 500,000 homes for sale and rent, find the best agents and secure the latest mortgage deals. Zoopla is part of Houseful, the leader in residential property software, data and insight, and is sister brand to Hometrack and Alto among others.
We're hiring a Lead User Researcher on a 12-month fixed-term contract (maternity cover) to help us achieve our big ambitions.
In this role, you’ll help define what we should build next and how, and work within multidisciplinary teams to make that happen. You’ll be key in helping us deliver against our ambitious goals. There remain lots of gaps in knowledge we need to address so we can get the details right of what we design and build.
- You’ll lead research across our Software business unit. You’ll identify knowledge gaps and high-risk assumptions we're making as a business unit and you’ll scope and deliver research to address them.
- You’ll take ownership of product delivery informed by research. You’ll work with Product Designers, Product Managers and Engineers (among others) to develop exceptional product experiences. You’ll use your research insights to guide product and design decisions and be accountable for their success, driving changes - where needed - to improve user outcomes and business goals.
- You’ll help shape the roadmap. With ambitious goals in place, you'll work closely with design and product leadership to prioritise and implement product changes, armed with data and insight to support decisions.
- You’ll collaborate across the organisation. While you’ll work closest with Product Designers, Product Managers, and Engineers within your business unit, your role will extend across teams. You’ll act as a connector, ensuring others have access to existing research, or guiding them on how to conduct their own.
- You’ll share findings in beautifully written reports, Slack summaries and engaging presentations. You’ll provide your teams with the details they need to execute. You’ll communicate a compelling story to the wider organisation.
- You’ll support multiple product squads as a research expert. You’ll identify where you can be most impactful – whether that’s doing the research yourself, outsourcing, delegating or not doing it at all.
The ideal candidate is comfortable both in research and in translating insights into product solutions, working closely with teams to implement, test and iterate product changes or introduce new features.
You’ll be at home if...
- You’re passionate about re-imagining an industry to help people find a home they love.
- You've led research before in different multidisciplinary teams and you're able to contextualise and prioritise insights.
- You have 8+ years of hands-on experience across the entire toolkit of exploratory and evaluative qualitative and quantitative research methods.
- You know how to say ‘no’ and focus on the highest leverage work.
- You have a business mindset and know what “just enough research” means.
- You’re a strong communicator and love presenting your work.
- You believe in the mantra that “research is a team sport”.
- You’re proactive, kind and adaptable.
- You care about building accessible products and know how to deliver research that supports this.
This opportunity may not be the perfect fit for you if...
- You prefer to stop at research insights. This role goes beyond delivering research reports.
- You want to work within a large research organisation or team.
Benefits:
- Everyday Flex - greater flexibility over where and when you work
- 25 days annual leave + extra days for years of service
- Day off for volunteering & Digital detox day
- Festive Closure - business closed for a period between Christmas and New Year
- Cycle to work and electric car schemes
- Free Calm App membership
- Enhanced Parental leave
- Fertility Treatment Financial Support
- Group Income Protection and private medical insurance
- Gym on-site in London
- 7.5% pension contribution by the company
- Discretionary annual bonus up to 10% of base salary
- Talent referral bonus up to £5K
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