Job Description
Summary
The International Senior Account Manager has a wide range of responsibilities in driving the business forward leading key clients and managing direct reports. You will also work closely with the Client Strategy Director to deliver and monitor client business plans, forecast and day to day business tasks.
This is a fully remote, full-time opportunity, but the applicant must reside in London, England or Amsterdam, Netherlands.
Responsibilities:
- Lead clients with strategic approaches while managing client project requests and expectations and ensure plans and buys exceed client expectations, delivering Out of Home Excellence.
- Proactively service clients and partners.
- Build strong relationships with clients and partners to deliver enhanced OOH solutions for client briefs and KPIs across international markets.
- Demonstrate expert knowledge of the OOH media landscape.
- Possess UK or EMEA OOH planning experience and/or Comms planning experience – working on clients that spend significantly in OOH.
- Exhibit strong relationship management skills with the ability to communicate across all levels both internally and externally.
- Show ability and desire to learn new international markets and work with local teams across multiple regions.
- Deliver the highest standard of client service levels.
- Be proactive and a team player with the ability to manage and motivate people.
- Possess a commercial mindset with the confidence to apply this within your work.
- Be responsible for the day-to-day management of the client team to ensure they are effectively servicing clients and proactively contributing to growing client and agency business.
- Have a thorough understanding of the strategy and objectives of your main accounts.
- Ensure you and your team are delivering on all elements of client service charters and general client servicing.
- Resolve client/campaign issues as they arise while assisting/coaching your team in resolving their issues.
- Work with Media Lead to set individual client KPIs and ensure they are met.
- Deliver operational excellence as an individual and as part of the team, ensuring you and the team are following processes with a view of evolving and enhancing.
- Help manage and host internal training sessions.
- Participate in defining the requirements to enhance systems/tools and take responsibility for testing them when requested.
- Work with the Management Team to provide accurate client forecasts, ensuring they are kept up to date with key changes to forecasted business.
- Comply with all company and departmental policies and procedures.
- Showcase best practice planning to the team and monitor the quality of output.
- Build and maintain excellent rapport and relationships with Media Owners.
- Be experienced at negotiating pricing and booking campaigns.
- Demonstrate knowledgeable opinions on vendor news and activity.
- Be experienced in resolving challenging client issues and team issues.
- Act as a mentor to colleagues and people outside of the business.
Key Skills:
- Express ideas and thoughts verbally and in written form.
- Exhibit good listening and comprehension.
- Write clearly and informatively.
- Contribute to building a positive team spirit.
- Demonstrate tact and diplomacy in communicating with clients/agencies and media suppliers as well as internally.
#J-18808-Ljbffr