Job Description
Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.
Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.
We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected.
Joining us means helping create brighter financial futures for all our customers.
Job Description
We’re recruiting for a Payroll Subject Matter Expert to join our Retail functions.
The role's objective is for the incumbent to serve as a Subject Matter Expert (SME), assisting the Payroll Operations and Reconciliations Manager and setting a precedent within the team. They will offer technical payroll assistance to the customer payroll team, the broader Customer Service teams, their clients, and intermediaries, guaranteeing accurate and timely payment to our customers. This includes providing project support, demonstrating, quality assurance, and certifying relevant controls, in addition to managing complex cases.
What you'll be doing:
- Assisting the payroll leadership team in modifying and enhancing the current payment processes and systems to meet evolving changes and new requirements.
- Supporting the Payroll Systems manager and Operations Manager in user testing and monitoring the implementation of changes to the payment systems.
- Assist colleagues by disseminating knowledge, conducting training on procedures to uphold outstanding customer service and departmental quality standards.
- Undertaking transaction monitoring to protect both the Legal & General and our customers from any financial loss.
- Authorise money out sign off and act as support/delegate for access and authorisation limit requests as appropriate.
- Ensure that the principles of Conduct Risk are embedded into your day-to-day operations to deliver good customer outcomes at all times.
- Identify areas of improvement and working within our processes and agile framework to take action to continually enhance the customer journey.
- Assume responsibilities of other Grade 4 and leadership roles in their absence, ensuring continuity of service and project progression.
Qualifications
Who we're looking for:
- Payroll and Pensions Industry Awareness is essential.
- Experience of payroll regulatory standards/Risks.
- Prior experience of processing payroll.
- Exposure to payroll reconciliations, exceptions and variance analysis and resolution.
- Experience in a similar environment working on pension payrolls (10,000+ volume) and reconciliations of payrolls on a B2c and B2b basis.
- Ability to perform analysis and interpretation of financial and technical payroll data for reconciliation and query resolution.
- Good Excel skills is a big plus.
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you.
Additional Information
Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running.
If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences.
We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.
If you’re open to find out more, we'd love to hear from you.
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