Purpose of the Job : To handle VTS service requests of assigned territory . Identify opportunities to increase service revenues through Service revenues through Annual maintenance contract .Maintain professional relationships with existing customers to identify areas of improvements and upstream information to VTS function head.
Key Responsibilities & Accountabilities (Tasks & Deliverables):
Service Operations:
- Responsible for closure of service requests for the assigned territory.
- Understand the criticality of the request &maintain timelines for closure as per the protocol
- Maintain necessary documentation of service records and strive for excellence in service rendered.
Revenue Generation
- To be able co-ordinate with sales team of assigned territory for VTS lead generation follow-ups & Closure
- To conduct follow-up calls with install data base to add value on the device usage.
- To follow-up on leads generated in the conferences/ Digital Media/ Lab Yatra
AMC (Service contracts)
- Encourage customers to bring them into VTS service contracts for the assigned territory.
- To conduct preventive maintenance of the VTS devices for the assigned territory
- To constantly find ways to upbring service revenues for the assigned territory
Demos/Application Support:
- To plan, execute VTS demos for the assigned territory
- To maintain records of all VTS demos conducted across India
- Existing customers usage to be monitored for bringing the best outcomes from VTS devices
Development
- Follow a culture of continuous improvement and learning
- Demonstrate a self-directed and high-performance culture
General and Task Management: To handle service requests of assigned territory and support cluster level sales team with leads from existing customers on upgrades & cross sell.
Key Requirement/Minimum Eligibility : Bachelors (Any Stream)/ Preferably B.E. Electronics