About The Team
The Search and Account Safety Operations team will assume a critical role in ensuring the seamless operation of TikTok's search and account domains, implementing operational processes, and overseeing day-to-day activities. By proactively addressing safety concerns and enhancing operational efficiency, the team will significantly contribute to TikTok's mission of providing a safe, smooth, and enjoyable search experience for users worldwide.
It is possible that this role will be exposed to harmful content as part of the core role. This may occur in the form of images, video, and text related to everyday life, but it can also include (but is not limited to):
- Bullying
- Hate speech
- Child safety
- Depictions of harm to self and others
- Harm to animals
Responsibilities
- Develop and oversee the end-to-end processes and operations for Search and Account Safety projects, ensuring efficiency and quality standards are met through meticulous preparation and ongoing monitoring of key project metrics.
- Utilize various business platforms and tools proficiently to monitor and analyze project progress effectively, ensuring successful project delivery through proactive identification of potential issues and areas for improvement.
- Lead the analysis of project data to derive valuable insights, enabling data-driven decisions and facilitating strategic initiatives for enhancement.
- Regularly prepare and disseminate project updates to stakeholders, highlighting essential milestones and tasks to enhance the overall project experience within the business domain.
- Collaborate closely with cross-functional teams to define and implement a comprehensive moderation strategy aligned with the company's values, policies, and industry best practices, actively driving project progress.
- Define clear success standards and metrics for moderation operations, encompassing metrics definition, target setting, and ongoing monitoring to ensure alignment with organizational goals.
- Conduct comprehensive analyses of existing moderation processes, tools, and policies to pinpoint areas for improvement in quality, efficiency, and effectiveness, laying the groundwork for strategic enhancements.
- Lead transformative initiatives aimed at optimizing moderation practices, including process redesign, technology implementation, and automation strategies, driving continuous improvement and innovation within the moderation framework.
Minimum Qualifications
- 2 years of experience in search or account content moderation operations or quality operations, with a proven track record of designing and implementing quality strategies and initiatives.
- Good understanding of moderation processes, tools, and policies, with the ability to conduct detailed analysis and identify improvement areas.
- Excellent data analysis and project management skills, with the ability to lead cross-functional teams and drive strategic initiatives from inception to execution.
- Good communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and requirements.
Preferred Qualifications
- Bachelor's degree in a related field; advanced degree preferred.
- Experience in process redesign, technology implementation, and automation strategies is highly desirable.
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