Session Reviewer Summary
Job Summary
We are looking for Session Reviewers to perform a wide range of session reviews and customer service responsibilities. This role will be responsible for maintaining a high level of integrity through identity verification and participation monitoring while protecting the privacy of test-takers by organizations, institutions, and partners.
Responsibilities
● Review exams, courses, and training sessions to ensure client compliance
● Support administrators in creating or improving customer experience
● Provides quality customer service through email, chats, and calls within Zendesk CRM
● Perform other duties as assigned
● Remote position to be based in Philippines (Greater Manila)
Skills Required
● Exceptional attention to detail
● Excellent customer service skills
● Problem-solving ability
● Time management
● Critical thinking & decision making
● Proficiency with Microsoft office & Google Suite applications
● Strong written and verbal communication (proficient English)
Session Reviewer Summary
Schedule Requirement
● Full-time
● Weekend availability
● Min of 12 hours open availability per day
Requirements
● Must provide evidence of at least 25 Mbps of internet speed
● PC or Laptop (Windows 10+ and above or MacOS Catalina+)
Why Join Us
● Impactful Work: Contribute to safety and integrity in online learning, preventing accidents and ensuring accountability.
● Competitive Compensation: Attractive compensation packages.
● High-Growth Environment: Join a thriving company with strong product-market fit and millions of happy users.
● Career Growth: Supportive founders and executives committed to your career development and leadership growth.
● Comprehensive Training: Full onboarding and in-depth product training to set you up for success.
● Continuous Development: Ongoing career training, leadership meetings, and regular check-ins with your manager.
● Inclusive Culture: A diverse, inclusive, and supportive company culture that values every team member's unique contribution.
● Flexibility: Fully remote work environment offering the flexibility you need to thrive.