Responsibilities
Your main responsibilities will include but will not be limited to:
Assisting agents or final customers (senders or beneficiaries of money transfers) via telephone and email to resolve their questions andplaints; Reviewing and correcting data of incorrectly processed transactions; Maintaining constantmunication with the correspondent (paying agent in the country of sending destination) via telephone or email so as to resolve customerplaints; Collaborating with accounting department to reconcile and balance the refunds of cancelled transactions.
Qualifications We will require you to have a minimum education ofpleted high school or college. We will also look for:
Good knowledge of MS Office and Internet Explorer;
At least one year's work experience in customer services or a call center position;
Strong customer orientation skills;
Excellentmunications skills (both oral and written);
Attention to detail;
Good teamworking approach;
Ability to work flexible schedules; and
Have a good attendance track record. Job ID 300000168470949