Job Description
The Client Service Rep is responsible for providing support to clients of Compliance Services. This role is versatile and includes work in various areas including HCP Tiering and Background Screenings. Preferred experience in nursing, medical education, administration, and client engagement. Experience in Pharmaceutical compliance regulations is a plus. Detailed process orientation and superior communication skills is critical.
Responsibilities:
HCP Screenings
Review HCP data and perform reviews of public database records for validation and listed exclusions Prepare supporting documents of screenings that are clear and concise Interpret exclusion information to provide client recommendations HCP CV Evaluations (tiering) Read HCP CVs and interpret information for market scoring Record tiering results using client specific tracker or technology systems
General
Effectively communicates requests for required information (e.g., missing information, clarification of information, documentation) Proactively identifies and communicates screening/tiering discrepancies internally/externally. Perform quality reviews and validation of data inputs Track requests and prepares summary of results for client Effectively communicates project status to Manager on a consistent basis Maintains records and reporting on client accounts Provide weekly reports on status of all activities to Client stakeholders Adherence to various policies (i.e. confidentiality, sensitive communication, intellectual property)
Competency Requirements
Background in Pharmaceutical, Nursing, Nursing Management, Client Engagement, Technology Services or Software Industry desirable, but not mandatory Proficiency in MS-Office, Word, Excel, and Outlook Adobe Good organizational skills and ability to meet deadlines working within a time sensitive environment Ability to multi-task and prioritize Superior customer service Excellent communication and interpersonal skills, with the ability to build strong relationships internally and work within a team environment Willing to work in night shift Amenable to work in Mckinley Taguig
Education, Skills, Experience Desired
Bachelor’s degree or equivalent Five years related work experience
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