Client Account Services Project Senior Analyst (US Shift) Job Description
Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We'remitted to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internalmunity and aremitted to crafting a workplace that looks like the world that we serve.
Pay and Benefits:
Pension / Retirement benefits Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
The impact you will have in this role:
Being a member of Client Account Services (CAS), you will play a leading role in key client lifecycle activities and client setups, fostering cross-functional collaboration and providing sound analysis. CAS team, in partnership with the leads across Client Services, will develop a strategy to achieve desired objectives using a logical approach and deliver prompt and professional guidance as well as understand the risk and audit needs of the Client Account Services processes. Client Account Services Project Senior Analysts have a passion for client service and a proven track record of contributing to management of projects by setting standards, goals, and priorities and adjusting the team's direction in response to a changing environment. Client Account Services Project Senior Analysts actively representing Client Account Services on process and technology enhancement initiatives to increase efficiency and reduce risk. The position requires a capable professional with the right mix of experience and skills and the motivation to build on them in the role. This includes an ability to flex between strategic and the tactical responsibilities, strong verbal and writtenmunication skills, and a high level of energy and flexibility to thrive in a fast-paced, team-oriented, client solutions driven environment.
What You'll Do
Responsible for independently acting as a junior client project manager on client migration projects for the duration of the project life-cycle from initiation through to closure in order to meet the project's objectives and stakeholders' expectations Support the Associate Director by performing various aspects of the project management lifecycle and analysis for moreplex client migration projects and set project plan aligned to the team's goals and objectives. Work closely with the business stakeholders and SMEs to develop deep understanding of current state models, needs and challenges facing the businesses we support. Plan and develop the project plan, scope, deliverables, required resources, and timing for assigned projects. Lead data analyses, hypotheses development and testing, operating model design Applies a risk-based approach when designing new processes and operating models Act as a "change agent" by proactively identifying and championing opportunities to enhance existing processes and tools Be recognized as a lead partner with various internal teams (, Integration, Relationship Management) by ensuring that all lifecycle activities occur seamlessly and meet stakeholder expectations Liaise with other DTCC associates globally to facilitate effective project management Pay close attention to detail with a knack for identifying process and operational risks Strong technical skillset, including the mastery of DTCC's CRM tool (Salesforce), back-end systems, etc. Lead project team meetings ensuring that project obstacles, issues and risks are surfaced, documented and addressed Ensurepliance of our benchmark targets and objectives by reviewing weekly and monthly team metrics and addressing any outliers related to quality and timely responses Represent Client Account Services in product enhancement / process improvement sessions / workshops as required Other miscellaneous and ad-hoc duties as deemed necessary Take ownership of client requests and fulfill quality assurance requirements in accordance with established processes and procedures Key skills and expectations are listed below: Adheres to established rules and procedures when performing work Takes personal accountability to drive work forward Presents information clearly in writing and orally in small group settings Willingness to constructively challenge others on established views and contribute new ideas/alternative approaches Understands the needs of external clients, CAS team members, and key internal stakeholders across the organization Ability to function in a fast-paced, high-pressure client-facing environment Ability to collaborate effectively to get things done, building and nurturing strong relationships both with internal partners and clients Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately
Sound Like You?
Minimum of 2 years of related experience Bachelor's degree preferred or equivalent experience
Talent Needed for Success:
Minimum of 2 years of related experience; direct Project Management experience an advantage University degree preferred Experience in Financial Services Industry preferred
About Us
DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry's needs and we're working to continually improve the world's most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.
DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at apany that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at apany that's truly one of a kind.
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About the Team
The Chief Client Office (CCO) is focused on providing a consistent Client Experience across all business lines and geographies, enabling enhanced Client Satisfaction, Revenue Growth and Business Line Success. The CCO function includes Sales, Partners, Relationship Management, Integration, Marketing &munications and Sales Analytics & Operations. Job ID 300002942615206