Likha Careers specializes in providing customized recruitment solutions for organizations across diverse industries, offering a comprehensive range of services to enhance talent acquisition strategies.
The Role
Scope & Responsibilities:
Customer Service Excellence
- Deliver exceptional customer service encompassing incoming and outgoing calls, including sales, ensuring accuracy, politeness, and competence.
- Perform precise and error-free data input into client systems and execute back-office tasks promptly.
- Adapt to additional responsibilities as business needs evolve.
Engagement & Accountability
- Embrace constructive feedback from Team Leaders, TQM, and colleagues, actively implementing suggested tools for work improvement.
- Foster a supportive environment to maintain high motivation among peers.
- Take full ownership and execute assigned tasks diligently.
Performance & Development:
- Meet or surpass set targets for various clients/projects as directed by Team Lead.
- Suggest motivational activities and ideas for continual enhancement.
- Meet attendance requirements, including scheduled breaks and lunches.
- Strive for zero justified complaints and undertake self-training via the Intranet.
Quality & Process Enhancement:
- Understand quality expectations across diverse clients/projects.
- Enhance work quality daily, integrating new skills with guidance from Team Leaders, TQM, and peers.
- Actively engage in problem-solving and propose process improvements, adhering to standard practices.
Ideal Profile
- You have at least 1 year experience within a Telesales role, ideally within the Other Services industry.
- You are adaptable and thrive in changing environments
- You are a strong team player who can manage multiple stakeholders
- You are a self-starter and demonstrate a high level of resilience
What's on Offer?
- Opportunity within a company with a solid track record of performance
- Attractive Salary & Benefits
- Fantastic work culture
