Job Description
What you’ll be doing:
- Live chatting with our users to help them on their journey with the client's App.
- Helping users get the best chance of getting client's App to give them a Cash Advance.
- Serving our users that use our Credit Builder Card.
- Interacting with our community of users to help us as a company understand our user base and give input on what product and changes we should make as a company to better serve them.
- Keeping an eye on the trends that you are seeing and reporting irregularities to the right product teams.
- Data Entry and Administrative Tasks
Key facts:
- This is a Full Time position based from the Outsourced Quezon City Offices.
- You’ll work 40 Hours per week on a flexible schedule.
- Scheduled hours will be flexible but mainly fall between 6am - 6pm MNL over 7 days of the week. It will definitely include one weekend shift.
Qualifications
What are we looking for?
- Self-starting: you will be onboarded and work from home so will need to be driven to find the answers to the questions you have and make it work
- Proactive initiative: You have the ability to take ownership of user experience and willingness to propose solutions before escalating
- Emotional Intelligence: You must be motivated to solve customer issues and have empathy when dealing with sensitive situations
- Conflict resolution: You must be able to calmly de-escalate angry customers and give them actionable solutions
- Tech savvy: You will need to pick up new systems and software quickly to look into user issues daily
- Strong time manager: You will be required to independently juggle multiple priorities across being responsive to customers, building your understanding of the product, and interacting with the team in London
- Community driven: You will need to make decisions based on what is best for the team and communicate effectively to work towards a common goal
- Nice to have: Experience working with customers who face adversity or financial instability
Working Schedule:
> MUST be willing to work on weekends as well since this is a ROTATIONAL SHIFT.
> MUST be willing to work in our Outsourced Quezon City Office.
Additional Information