We are a boutique Staffing Firm based out of Kuala Lumpur. The team has been helping organizations find their Right-Fit employees all across the world for the last 10 years. We cater to IT, Manufacturing, Telecom, Entertainment, Retail, Infrastructure and Renewable Power industries.
The Role
ROLE: Customer Service Agent - Auto Insurance
Location: Cebu and Makati, Philippines.
Salary total: 25,000 - 27,000 Php +Night Differential 10%
Language: English (Filipino)
Joining Date: Immediate Joiner
Headcounts: 40
Account : Auto Insurance
Responsibilities:
- Responding to customer inquiries and resolving issues promptly and professionally.
- Providing accurate information about products, services, and company policies.
- Assisting customers with order processing, account management.
- Documenting customer interactions and maintaining accurate records in our CRM system.
- Collaborating with other departments to ensure customer satisfaction and problem resolution.
- Contributing to continuous improvement initiatives by providing feedback*k and suggestions for process enhancements.
- Adhering to company guidelines and policies to ensure consistent service delivery and compliance.
Ideal Profile
Qualifications:
- Must have finished at least HS/SHS education
- Has at least 1 year of BPO experience (international voice campaign)
- Amenable to work in MOA/CEB
- Has a Driver’s License
What's on Offer?
- Opportunity within a company with a solid track record of performance
- A role that offers a breadth of learning opportunities
- Opportunity to make a positive impact