We are seeking a Subject Matter Expert (SME) in OTRS to collaborate with us on a freelance basis for a one-month period.
Location - Remote
Key Responsibilities
- Lead the integration of OTRS with third-party systems, applications, and databases.
- Customize and configure OTRS modules to align with business requirements.
- Experience with API integration and web services (REST, SOAP).
- Strong understanding of IT service management (ITSM) frameworks and practices.
- Develop and implement OTRS workflows, automation rules, and ticketing processes.
- Troubleshoot and resolve any issues related to OTRS integration and functionality.
- Provide technical support and training to end-users on OTRS features and best practices.
- Monitor and optimize the performance of the OTRS system.
- Document all integration processes, configurations, and customizations.