Position Overview:
The Senior Quote Specialist is responsible for managing the end-to-end quoting process for the company. This includes developing and delivering accurate quotes to customers, collaborating with various departments to ensure competitive pricing, and continuously improving the quoting process. The role demands a high level of accuracy, excellent analytical skills, and the ability to work effectively under pressure. This role is based in Bangalore, India.
Responsibilities:
- Review and analyze customer requirements to ensure quotes meet their needs.
- Creates & delivers accurate and timely quotations for customers, ensuring that all information is complete and are within the company standards.
- Provides exceptional customer service and responds promptly to customer inquiries and concerns regarding quote information, pricing information and other data as requested by the customer.
- Time management and organizational skills to efficiently complete quotes within identified KPI metrics through multiple workflow channels in a timely and accurate manner. The ability to prioritize tasks and self-manage daily workloads is a critical part of this role.
- Work with Pricing team for executing a competitive quote when appropriate.
- Establishes and maintains collaborative and effective business relationships with other internal teams and stakeholders as well as customers and suppliers.
- Leads process improvement initiatives (defining the problem, measuring the opportunity, setting the goals or desired outcomes, finding creative means by which to improve the activity, and measuring the outcomes) in assuring operational effectiveness and improving quality against defined, objective measures.
- Partners with the Technology organization in the introduction of automation, participating in process flow definition, requirements definition, design reviews, testing and training in achieving an agreed upon outcome.
- Prior to processing & submitting quote complete a review of contractual terms and conditions when applicable. Escalate with company as needed to ensure compliance. (e.g. FARS, DFARS, Formalized Bid, Online, Assigned) may need to negotiate new terms internally and externally with the customer or educated partners on meaning impact of terms.
- Work with Trade Compliance team during quote process to ensure adhering to local, state, country laws.
- Understand DigiKey's digital quoting platforms with the ability to navigate to other products within the site to include events, tools, training and development, technical publications, etc.
- Know and understand Digi-Key's categories of business and the types of customers served.
- Represents the company in a professional manner and adheres to a high standard of quality, both in communication and accuracy of quote processing.
- Other duties as assigned including but not limited to possible reallocation of efforts to other organizations per business need and management request.
- Provide training and support to new Joiners on Quoting and Registration processes and tools.
- Conduct quality check on Quoting and Registration process.
- Documentation of the process and its workflow.
- Prepare and present regular reports on quote and Registration metrics, including quote turnaround time, win/loss rates, and pricing accuracy
- Conduct post-quote analysis to identify trends and areas for improvement.
- Ensure all quotes are documented accurately and stored in accordance with company policies.
- Stay updated on industry standards and regulatory requirements related to pricing and quoting.
Education
- Bachelor's degree. With relevant work experience in business, marketing, or other related fields.
Experience
- 5+ years of experience in Customer facing business operations (industry experience in quote management, sales support, marketing, pricing, customer service or other relevant work experience).
- Experience coaching and mentoring others.
- Proficient PC experience in a Microsoft Windows environment, Internet, Microsoft Word, Excel, Outlook and other software’s.