Unleash Your Talents with Us!
Hi there, future Administrative and Client Programs Coordin ator ! Happy to see YOU here.
Here at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services. Bringing in an array of skills and talents from different areas of business from Finance, Human Resources, Information Technology, Customer Service, and Marketing to Sales and Operations.
From humble beginnings, we have built our company from our first team member onwards. Initially, we were lending support to an Australian print manufacturer - The Lamson Group.
Since then, we have continued to uphold our core values and culture and developed a deeper understanding of how people need help to succeed in their goals. And YOU might be a part of this amazing growth as our team keeps growing above all expectations!
What you'll do:
As the Administration and Client Programs Coordinator, you will be responsible for a wide range of administrative duties, including providing administrative support to the Founder/Managing Director as well as supporting onboarding of clients and co-ordination of client workshop program operations and logistics.
Key responsibilities for this role include:
General office and administration duties includingDiary management, such as scheduling meetings, booking venues and locations, and arranging catering if necessary.Liaise with other organizations to coordinate Founder/MDs availability for subcontracting projects.Purchasing office suppliesBooking flights and accommodation and topping up travel cardsOptimizing loyalty programs for frequent flyer points and vice versa Liaising with clients via email including:Scheduling and sending calendar invites for program participants (either groups for workshops or individuals for one-on-one coaching)Coordinating the booking of meeting rooms and workshop materials (either directly with the client or ordering via Officeworks to be delivered to the client and costs recorded for client invoices)Providing high-quality customer service to clients via email including document management - coordinating sending and receiving coaching plans and notes from clients, sending out pre-work, post-work as well as follow-up, including reminder emails about pre- and post-work or upcoming workshops or chasing up pre-work and post-wok.Purchasing licenses for team diagnostics and coordinating rollout including reporting on progress to Founder/MD i.e. how many have completed the survey, who is yet to complete it, and sending reminders. Liaising with a graphic designer to brief workshop materials and arrange quotes for design work and printing. Provide other general administration/support as it arises - this could include ordering branded merchandise and client gifts, researching client contacts etc.
Successful candidates must have:
Has at least 2 years of related working experience in Administration and/or Marketing or Project Coordination. Have a positive and energetic personality. Be adaptable and have initiative. Take accuracy, responsiveness, and the client experience seriously. Great written communication skills. Have the willingness to look for opportunities to improve operational efficiency including apps and tech that can help us innovate, streamline, or improve customer experience. Proficient in MS Office, Outlook, G Suite, Zoom, Teams, SharePoint, Canva. Proficiency in Asana and/or Planoly is an advantage but not a requirement.